Office Customer Service
Resume:
Shirlynn Perez
Phoenix, AZ 85023
Cell: 312-***-****
Email: *************@*****.***
Education:
Northern Marianas College Saipan, MP
Associates in Applied Science – Business Management, Magna Cum Laude
Completed 2006
University of Phoenix Phoenix, AZ (On-site)
Bachelor’s Degree – Business Management
Ongoing, anticipated completion date July 2016
Professional Experience:
Alliancemed,LLC
May 2014 -Present
HR Director/Generalist
May 2014 to Present
Under supervisions of ownership, supports the implementation and administration of company’s HR policies
Supports ownership’s decisions, and communicate them to employees
Assists managers with performance evaluation, employee discipline, compensation and workforce management, advising them of best practices, company policy and possible solutions
Provides an "open door" policy for employees to communicate work-related concerns. Counsels employees and maintains positive employee relations. Acts as liaison between employees and management team.
Lead administrator of all employee benefits: medical, vision, dental, life, and 401K program.
Responsible for ensuring appropriate employee record-keeping and documentation at the site including recruiting documentation, employee files, labor posters, and other applicable company, client, or regulatory required documentation.
Partake in full cycle recruiting (posting positions, scheduling and conducting interviews, performing back ground check, verifies I9 documentations through E-Verify)
Conduct new hire orientations (informing new hires of company overview, policies, and programs)
Provide employment verifications when requested for employees
Protect the organization’s value and integrity by keeping information confidential
Work with ADP software for payroll and other HR services
Maintain positive attitude through office, to ensure culture and environment is lively and productive
Perform general office support function and assist area personnel as necessary
Accomplishments:
Facilitated group session with company to develop and implement company mission, core values, and vision
Trained or forwarded important management material to management
Single handedly revised the company’s handbook in under a year
Developed process for recruiting and new hire orientation
Self-taught with the E-Verify program
Successfully organized and assured accuracy with employees’ benefits
Assisted with organization and implementation of company’s first year anniversary event
Federal Program Coordinator/Office Manager, Criminal Justice Planning Agency (CJPA), Office of the Governor
July 2006 – September 2013
-Responsibilities
Program Coordinator for federal grants/cooperative agreements. Apply for the U.S. Department of Justice (DOJ), Office on Violence Against Women (OVW), Violence Against Women Act (VAWA) Formula Grant Program and Sexual Assault Services Program (SASP) Formula Grant
Assist the Executive Director and co-workers in all phases of planning or development of projects and makes recommendations in accomplishing office goals
Responsible for settling up effective inventory controls for the grants/cooperative agreements as part of federal and local reporting requirements.
Monitor sub-grantee programs, to make sure they are compliant with the statutory purpose areas of the VAWA grant.
Manage and monitor spending habits of sub-grantee programs that are allowable by the Office of Chief Financial Office Financial Guidelines, OVW and local financial guidelines.
Responsible for preparation, development, and timely submissions of continuation grants and progress reports on activities of grantor agency, U.S. DOJ
Responsible for the accuracy of all sub-grantees’ and personnel and administration accounts (of CJPA). Ensure that accounts are not deficit and are well budgeted.
Update office accounts weekly – to make sure vendors are paid
Keep track of office organization, incoming documents are processed correctly and out-going paperwork are documented.
In charge of answering the main office phone line and assisting callers with their inquiries or forwarding them to the right personnel to answer them
Attend meetings, as well as participate in events, outreach to the community, and trainings that pertains to sexual assault, domestic violence, stalking or teen dating violence.
Communicate daily with sub-grantee program managers and program managers for OVW regularly with email, phone calls and Skype, as well as with other counter parts from other US Territories and Technical Assistance Providers.
Plan and organize meetings and trainings for all partnering agencies with great detail
Took minutes when required, wrote press release for notable events
Maintained and monitored office expenses, communicated with vendors daily, prepared purchase orders, made sure bills were paid in a time manner.
Answered incoming calls and took messages for the Executive Director and staff when necessary
Responsible for tracking incoming and outgoing documents for the whole office.
Other activities:
Board Member of the CNMI Scholarship Office, until March 2012, Appointed by Governor Benigno R. Fitial
Sexual Assault Advocate/Volunteer for a local service provider – Nurturing Transformative and Sustainable Communities (NUTESE)
Accomplishments:
Revised CNMI’s Three Year Implementation Plan, as a requirement set forth by OVW.
Planned, organized and coordinated, CNMI’s first major Domestic Violence and Sexual Assault Conference on February 28-March 04, 2011,250 individuals participated in the event.
Managed eight sub-grantee programs with their performance, reaching their objectives and spending funds, all coinciding with managing the CJPA office with general administrative duties.
Organized, plan and facilitated with a technical assistance provider to develop training material for Local Law Enforcement on improvement to responding and investigating Sexual Assault Crimes, which occurred on December 4-6, 2012.
Certificate of Completion for attending and participating in the “In our Best Interest: A Process for Personal Change” accredited by the Minnesota Board of Social Work for 12 CEU’s, 2011
Organized and facilitated a Law Enforcement training with the International Associations of Chief of Police (ICAP) and Alliance with Local Services Organizations (ALSO) on Sexual Assault Reponses and Investigations
Presented and was a Peer Facilitator in the “STOP VAWA Administrators Meeting: Moving Forward, Reflecting on our Past, Transforming our Work, and Shaping our Future” in February 2013.
Other skills:
Experienced with office administration practices
Experienced in customer service
Understand the importance in professionalism and team work
Punctual, very organized, detailed oriented
Able to work well with others, team player
Good conversationalist and interpersonal skills
Committed and willing to learn more
Able to work under pressure
Have knowledge in Microsoft Word, Excel, and PowerPoint
General understanding of HIPAA Rules and Regulations
Personal Interest:
Traveling, reading, baking, cooking and volunteering in the community.
References:
*Provided upon request.*
Contact this candidate