Multi-unit or General Manager
Resume:
James Hale
Lakeland, Florida 33809
*******@*****.***
Multi-Unit or General Manager
Results-driven, customer-centered manager with 30 years of management experience (15 years in store management and 15 years military management) supervisory positions.
Verifiable talent for maintaining profitable operations, with success in capitalizing on growth opportunities, implementing promotional/marketing strategies, and upholding fiscal integrity.
Articulate communicator and effective trainer skilled in achieving employee buy-in on organizational goals.
Able to earn the respect and trust of subordinates, peers, and upper level management while maintaining the highest ethics, morals, and standards.
Core skill areas include:
Profit-and-Loss Management
Customer Management
Customer Service/Loyalty
Inventory Control/Shrinkage
Loss Prevention/Security
Training Program Design
Staff Training & Mentoring
Performance Management
In-Store Promotions
Specialty Retail Operations
Visual Merchandise Displays
Buyer Behavior/ Awareness
Aaron’s Sales and Lease Ownership
Tampa, FL
General Manager 13 (yrs) - Full Profit and Loss responsibility and accountability of an urban, inner city, free standing store.
Increased annual revenue and profit from 960k & 7% annually to 1.9m & 19.2% annually bringing the store from a bottom 50 store to a top 50 store out of 2000 corporate stores. Best finish 31st.
Hired, trained and promoted 5 manager trainees to store managers, all of whom now manage culturally strong and profitable stores.
Promoted in support to the Regional Manager in reaching sales and operational performance goals of 15 stores through, training and leading other management staff.
Established primary business mission statement of “effective activity = desired results” by emphasizing collection procedures, sales techniques, inventory control, records management, and staff supervision.
Conducted initial interviews of prospective managers, Investigated and resolved regional customer opportunities called into the corporate offices, Aided regional manager in coaching management team.
Instrumental contributor to becoming “Region of the Year” four years straight.
Deeper employment history and references provided upon request.
Education
1/1999-8/2002 Warner Southern College, Lake Wales, Fl
Bachelors Degree
Major- Organizational Management
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