Manager Customer Service

RAY STELCHEK

PHONE: 214-***-**** EMAIL: ***********@*****.***

OPERATIONS / MANUFACTURING QUALIFICATIONS

Seeking employment in manufacturing management

Highly organized, strategic and creative professional with expertise in all areas of manufacturing and

distribution including, but not limited to: operations management, general operations, production, staff

development, strategic planning and purchasing

KEY SKILLS INCLUDE

Quality Systems Productivity / Process Improvement Strategies

Purchasing and Contract Negotiations Sales / Customer Service Mechanisms

Logistics and Inventory Management ISO/TS Certified Internal Auditing

Machining and Assembly Production Scheduling

Tool and Fixture Design Instruction and Training

PREVIOUS POSITIONS INCLUDE

Site / Plant Manager

Sr. Technical Buyer / Export Manager

Sales, Quality, Production, Procurement Manager

Heat Exchange Supervisor

Maintenance Supervisor

Machine Shop Supervisor

NOTABLE ACHIEVEMENTS

Launched / managed startup of Overseas Manufacturing Company resulting in localized

manufacturing in the US to meet customer requirements and retain cost competitiveness (Sanden)

Increased productivity resulting in 18% reduction in departmental manpower in the first year

(Sanden)

Established cross-training program resulting in reduction of reject parts transfer by 10% prior to

training program and an average of 10% labor reduction and 30% improvement in employee

retention (Sanden)

Increased profitability resulting in elimination of $400K in annual costs after 2 years (Sanden)

Initiated implementation of Export Department resulting in $400K in additional profit and part cost

reductions (Sanden)

Expanded sales resulting in $300K in company profit per year with annual growth of 30% in

addition to profit (Sanden)

Developed international subsidiary resulting in $800K annual savings in manufacturing costs and

EPA compliance (Sanden Mexico)

Eliminated production and productivity losses resulting in elimination of $1M in manufacturing loss

over a 4 year period (Sanden)

PROFESSIONAL EXPERIENCE

CFX Astra – Tier 1 Supplier to Mercedes Benz 6/14 - current

CONTRACT QUALITY ADVISER – Responsible for the quality of start-up plant in Vance Alabama. Set up quality standards, procedures and training for new employees. I interfaced with suppliers and Mercedes on control of incoming parts which included rejection and disposition of wheels used for Mercedes.

ALCOA - TIER 1 SUPPLIER TO PETERBILT 3/2013 - 3/2014

SITE / PLANT MANAGER - Responsible for Production, Quality, Maintenance, Employee Training,

Budgets HR and Customer Service (Resigned due to supplier closure impact on production

Capabilities)

CFX ASTRA LOGISTICS - TIER 1 SUPPLIER TO NAVISTAR 11/2010 - 3/2013

QUALITY MANAGER - Responsible for TS/ISO adherence, documentation, implementation and

calibration (Laid-Off at major contract termination)

BROADSTAR WIND SYSTEMS - START-UP WIND ENERGY COMPANY 4/2009 - 10/2010

PROCUREMENT MANAGER - Responsible for all purchasing, sourcing and delivery of components

used in development of wind turbine technology (Company relocated)

CFX ASTRA LOGISTICS 2006 - 4/2009

PRODUCTION MANAGER - Start-up of tire and wheel assembly plant for Navistar; Supervised,

assigned, trained, coached and reviewed employees; Oversaw QC functions and maintenance

(Laid-Off at major contract termination)

ALLEN INDEPENDENT SCHOOL DISTRICT 2003 - 2006

TEACHER – SPECIAL NEEDS STUDENTS - Taught Special Education for the severely disabled

(Contract position ended)

SANDEN – TIER 1 SUPPLIER TO NUMEROUS AUTOMOTIVE A/C OEM 1981 - 2002

SR. TECHNICAL PLANNER / BUYER - Purchased and planned electrical, machined, stamped, plastic

and bearing components (Celebrated 20 year contributions; Laid-off after major contract

termination)

EXPORT MANAGER - Developed sister company in Mexico; Sourced North American components

for cost competitiveness to export worldwide (Promoted)

SALES MANAGER - Start-up of customer base for evaporators and condensers in the USA market

(Promoted)

HEAT EXCHANGE MANAGER - Hired, trained, coached, and assigned work to production,

maintenance, quality and engineering staff (Promoted)

MACHINE SHOP SUPERVISOR – Assisted in US Plant startup; Hired, trained, evaluated and coached

25 direct and indirect workers (Promoted)

EDUCATION

B.S. INDUSTRIAL ARTS - University of North Texas, Denton, TX

LEADERSHIP CERTIFICATION - Colin College, Plano, TX

MATERIAL MANAGEMENT CERTIFICATION - Colin College, Plano, TX

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