Customer Service Sales Associate

Sabrina Penizzotto

***-** **** ******, ******, NY 11368 646-***-****

***************.**@*****.***

EXPERIENCE

BED BATH AND BEYOND 09/2010– Present

Sales Associate, Queens, NY 11369

Proactively acknowledge, greet and assist customers in the store offering them excellent and timely service.

Provided accurate product information and enhanced product knowledge utilizing limited resources.

Merchandise, stock and replenish the selling floor.

Maintain working knowledge of store’s policies and procedures.

Organize and cleaned store during downtime hours.

Handle cash, checks, and credit card transactions.

Manage the register in accordance with POS guidelines.

Address loss prevention issues immediately.

Communicate to coworkers and supervisors through standard telephone and wireless audio systems.

Maintain internal and external customer satisfaction.

Uphold brand and operational standards.

Process shipments and ensure all merchandise is represented on the floor.

Assist supervisors to identify and resolve issues in the store.

METROPOLITAN BANK / PRESENT CASH ZONE 10/2005 – 12/2008

Teller, Queens, NY

Maintained appropriate cash limits, cashed checks, established deposits, and issued cashier’s checks, cash orders, traveler’s checks, money advances, and funds transfers.

Perform cash management, customer service, balance cash drawer and petty cash management.

Keep a record of excess or less cash at the end of shift.

Compare signatures, photos and ID to verify customers.

Ensure that the cash drawer is balanced and maintained at all times.

Resolve discrepancies in accounts and provide account balance information to clients.

TRUMP PLACE 03/2000 – 9/2004

Porter, New York, NY

Provide an inviting environment for the customers by maintaining a neat and clean area.

Use proper machines and materials to effective maintain and clean and presentable store.

Responsible for maintenance and cleanliness of customer and associate facing bathrooms.

Establish comfortable connections with our customers.

Adhere to all company policies procedures & safety standards.

Perform other related duties as assigned.

EDUCATION

City University of New York Bachelor of Arts: Criminal Justice, June 200

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