Customer Service Technical Support

Brian Guanco

**** **** ******** ***********, ** 416-***-**** ***********@*****.**

Summary

Excellent customer service and interpersonal Skills

Ability to work in a team or independently

Excellent money handling and counting skills, familiar with interact and credit card transactions

Committed to learning and mastering new skills

An individual who is results-oriented, self-motivated and reliable with superb communication, interpersonal, organizational and problem-solving skills.

An individual readily accepting of challenges and new opportunities

office skills

Microsoft Office

Microsoft PowerPoint

Microsoft Word

Filing

Microsoft Excel

Outlook – Email

Work Experience

TJX CANADA (HOMESENSE) FROM 2008 TO AUGUST 2015

Warehouse Coordinator

Mississauga, Ontario

Responsible for maintaining safety of the warehouse Provide excellent service to the customer Provide a detailed reports for incoming and outgoing paper work Submit reports on daily basis to the head quarters Process, sort, relabelled incoming merchandise, coding furniture for associated reference Ensure that the driver goes out on time Respond to inquiries from customers in need of clarification Complete printing of savings and other production reports Ensure accurate paper works Contributed to the overall efficient operation of the department SEMINARS ATTENDED Lost prevention seminar November 2006 Safety committee seminar September 2005 Customer Service Workshop June 2004

SITE MANAGER/TECHNICAL SUPPORT FROM AUG 2006 TO JULY 2008

Hewlett Packard/MBS Consulting

Escalation to support of any hardware/software-related problems Responsible for daily SLA to the business for system uptime Record all incidents and request in appropriate incident tracking system (Remedy and OVSD) Provide media support and Back-up support. (Tape back- up, vault, scratch, tape mounts and restore) Provide on call 24/7 technical support Establish standard operating procedure and services for the site Provide technical recommendation to users and administrator Set up and install new servers and decommission old Servers Responsible for training new employees Perform daily and monthly reports File weekly payroll

Education & Certifications

TORONTO SCHOOL OF BUSINESS

NETWORKING INTERNET INFORMATION SYSTEM

MISSISSAUGA, ONTARIO

HIGH SCHOOL DIPLOMA

FATHER JOHN REDMOND

ETOBICOKE, ONTARIO

REFERENCES AVAILABLE UPON REQUEST

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