Customer Service Machine Operator
Resume:
Dannette Herron
**** ********* ** *********** ** 37406
**************@*****.***
~More than 15 years of Logistic Analyst and Quality Inspection experience~
•Production Distribution Quality Inspection
•Customer Service Order Reconciliation
•Logistic Support Shipping/Receiving
Worked as a Compliance officer dealing with contracting and OSHA regulations. Frequently used ADP to track personnel hours. The past 5 years i have worked solely in a supervisory capacity in production, quality, inventory, and transportation in fleet managment. Worked as a detailer for a Chrysler plant in a paint shop. I also worked as a packaging line leader supervising four to five people in a scrap plant for a Ford distributor shipping product to their warehouse. Worked in a warehouse as a Receiving coordinator using the SAP, WDS, and EDI systems. Performed cycle counts and other levels of inventory control. Reviewed and verified quantities against shipping documents; Correcting any discrepancies; Distributing shipping documents. Processed warehousing documents. Updated trailer report daily. Shipped Q/C parts back to another warehouse. Created and confirmed transfer orders. Processed returns and shipments of finished goods into the Sap system. Run CNC machines, received product from various machines and inspected them as final audit. I worked in quality control and sorting parts. Worked with calipers, micrometers and a variety of different gauges. I did first piece, cap studies and pull test
WORK EXPERIENCE
Department Manager
Intersign - Chattanooga, TN Aug 2014
Responsibilities
Create work schedule for 3shifts for the Paint Department. Maintain efficiency report and production planner to ensure the department is running effectively. Track inventory to maintain efficient levels for production. Correct problem behavior with verbal, written, and probation . Daily meeting with department heads.
Fleet Operations Supervisor
Express Courier - Chattanooga, TN Aug 2013
Responsibilities
Compliance and UPS Supervisor
Skills Used
Customer service team building leadership payroll contract and terminate. OSHA representative for the Chattanooga branch. Payroll inventory recruitment and dispatching are some of the skills I used. I also gave quotes for potential new vendors.Conducted meetings with employees. Supervised over 100 personnel.Microsoft applications.Working knowledge of ADP. Used various systems to track orders and personnel. Supervised weekly inventories. Managed 2 different departments.
Quality Lead
EHD Tech - Chattanooga, TN - July 2013
Responsibilities
Lead a group of personnel doing sorts and packaging. Maintain performance levels. Train personnel and complete required paperwork at the end of shift. 3PL position.
Quality Lead
Eberspacher - Wixom, MI - April 2012
Use SAP system. Final audit for all Chrysler automotive exhaust systems.I trained others on how to check welds and other defects
Perform hourly checks. Supervised 3rd shift quality department.
Office Manager
Detroit Physical Therapy - Detroit, MI - 2007
Worked 80hours without remuneration as a Medical Administrative Assistant, then got hired as the Office Manager. Maintained scheduling for two offices Detroit Physical Therapy and Medical Rehabilitation.
Scheduled patients for appointments after referrals were giving for various clinics. Maintained billing using EDI and webdenis for BS and MD.
Processed several automotive and workmen compensation and HMO claims on Medisoft. Followed thru on billing inquires making sure proper procedures were taken. Maintain patients' charts, created new patient files. Verified insurance eligibility and received authorization for treatment. Arranged transportation to and from appointments. Answer calls for both clinic, used my ability to multitask on a daily basis. Performed various secretarial duties. Communicated with the doctor on a daily basis on the patient's statuses i.e. billing, consistency, and test ordered or performed.
Manufacturing
Adecco/Action Associates - Brighton, MI - 1999 to 2006
Brighton, MI Production Work
Worked in the automotive industry as a machine operator and team leader. Worked as a line leader supervising 4 to 5 people. Final auditor in quality control using a variety of different gauges. Worked in a warehouse as Shipping and Receiving Coordinator. I also worked as a loan processor
Logistics Clerk
United States Army - 1996 to 1999
Used the SAMS system to track work orders and man-hours. Worked as a unit level logistics clerk. Established and maintained stock records and other records using SAP; Established and maintained automated and manual accounting records; Prepared and maintained records on equipment usage; Preformed accounting and sales functions in self-service supply; Assisted in planning maintenance and dispatched vehicles for various units and performed financial management functions.
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EDUCATION
Psychology
University of Tennesse - Chattanooga
Medical Administration Carnegie Institute - Troy, MI 2007
Associates in Arts
Henry Ford Community College - Dearborn, MI
Automated Logistics Program
Quartermaster School - Fort Lee, VA
SKILLS
Quality Assurance, Inventory Management, Transportation Specialist, Healthcare Administration
ADDITIONAL INFORMATION KNOWLEDGE AND SKILLS:
•Maintain and Manage patient's medical records and filing systems
•Proficient in processing claims for MD, MR, BCBS, and other commercial insurances- OMNI software
•Capable of drafting complete letters, memos, medical forms and reports using various Microsoft application; Typing 45 wpm
•Highly self motivated and detail oriented person with a history of general office management
•Prepared reports regarding personnel; capable of recordkeeping
•Knowledge of medical terminology required for processing patients records, reports, and claims
•LXMO- Limited X-ray Machine Operator basic x-ray capabilities
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