Customer Service Microsoft Office

RHONDA GREEN

PO Box ***, Clarkston, GA ***** 770-***-**** *************@*****.***

404-***-**** *************@*****.***

Summary of Qualifications

10+ years customer service experience in various industries Capable of working in high-volume call center Attentive to details and management of time in assessing customer needs Strong verbal and written communication Exercise decision-making and problem solving skills Knowledge of Third Party and Medicaid worked with disabled population Proficient in Microsoft Office Suite

Professional Experience

Employment Specialist Community Connects, Inc. - Decatur, GA 10/14-Present

Utilizes a variety of job coaching techniques to meet the participant and employer needs of the disabled population including identification and analysis of work to be performed, aiding the participant in mastering job duties, insuring that work performed by the participant meets employer expectations, documentation of progress, and transition to follow-along services.

Provides follow-along interventions to participants assigned to caseload; a minimum of two contacts per month supported by documentation. Interventions may include counseling, advocacy, job coaching, skill training, assessment and referral.

Uses a team approach to share information on participant progress or other information.

Participate in training to improve skills in the use of structured training techniques for teaching job performance skills, job related skills and work behaviors.

Provide supervision of program participants at work sites not to exceed 8 program participants per work site.

Responsible for documentation of services provided, case notes, notable occurrence, processing of time sheets, and attendance records to insure compliance with federal, state, and agencies.

Developing partnerships with companies for job training and job placement of clients.

Job Coach Community Connects, Inc. - Decatur, GA 08/10-09/14

Provided training on job sites with vocational rehabilitation clients with learning disabilities.

Developed systematic procedures conducive for client to learn job duties efficiently.

Submitted written case notes to vocational rehabilitation counselors assessing clients’ ability to perform job duties independently.

Taught job readiness skills in classroom setting to VR students and TANF recipients.

Performed administrative duties such as answering phone inquiries, copying, and filing.

Provider Relations/CSR ActivHealthcare -Tucker, GA 05/07-07/10

Managed medical claims for providers in GA, SC, and TN in a call center functioning as a liaison between the provider and insurance company.

Researched and resolved delinquent claims payments outstanding over 30 days.

Processed and paid providers’ HMO and PPO claims internally.

Clarified insurance benefits of services to provider community and policy holders.

Educated provider community on electronic claims submissions.

Updated and distributed monthly newsletters to provider community via email.

Operations Analyst 1 Department of Community Health- Atlanta, GA 04/00-05/07

Managed operations of GA Medicare Crossover Program’s procedures for billing claims.

Researched and resolved claims dispute through written and verbal communications.

Collaborated with Contractor to resolve claims billing errors, reviewing and batching claims.

Assisted management with field representative trainings

Prepared and updated alpha and numeric insurance carrier database for agency’s website.

Maintained monthly and quarterly reports for distribution to executive management staff.

EDUCATION

Bachelor of Science in Business Administration Claflin College (May 1994) Orangeburg, SC

REFERENCES

Available Upon Request

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