Human Resources Office

Victoria Harrison

DIRECTOR OF BUSINESS SERVICES - Alexander & Associates

Austell, GA

*********@********.*** - 678-***-****

WORK EXPERIENCE

DIRECTOR OF BUSINESS SERVICES

Alexander & Associates - Atlanta, GA - 2010 to Present A Director of Business Services with several years of experience in corporate and legal offices within fast paced environments

Selected Contributions:

Create and manage office work schedules/hours and implement adjustments due to customer needs.

Prepare recommendations for an annual budget prior to each fiscal year and compare budget to actual performance.

Responsible for handling Human Resource issues and employee problem resolutions.

Payroll administrator for office.

Negotiate the purchase of office supplies and office equipment in accordance with company purchasing policies and budgetary restrictions.

Maintain a clean, professional and safe working environment by inspecting and scheduling maintenance, and ensuring that all office equipment is properly accounted for and in safe working condition.

Ensure participation of all associates in orientation and training programs.

In charge of all Government Certifications and contracts.

Maintains compliance files for all employees and vendors. HUMAN RESOURCES MANAGER

Sygma - Newnan, GA - 2004 to 2008

Define strategy, develop, execute, and manage comprehensive business plan encompassing integrated industry initiatives designed to penetrate and grow the center. Communicate with management, employees and internal departments, to coordinate the overall success of the operation in accordance with corporate goals. Plan and carry out strategic business plans. Play integral role in recruiting, retention and employee development programs. Lead and direct a forward-thinking management team with employee relations. Prepare and manage $250,000 Human Resources budget. Selected Contributions:

Maintained 100% staffing level.

Developed and maintained staffing levels in transportation department ( Class A Drivers)

Surpassed budgeted projection goals for fiscal year '06 and '07 by $.50 a case.

Exceeded employee work environment survey goals for company (goal 5.0; obtained 3.8).

Achieved an overall employee retention rate of 73%.

Investigated and prepared EEOC responses for center.

Managed the employee reward and recognition program for Center.

Planned and executed all training programs at the center.

Reviewed and successfully defended State unemployment claims for center.

Compiled and reviewed data for quarterly and yearly Affirmative Action Audits

Originated warehouse to driver training program for warehouse employees.

Responsible for full cycle exempt and nonexempt employee recruiting.

Payroll Administrator for Center.

Ensured that Policies and procedures as set forth by employee manual were properly administered.

Evaluated and responded to all Nation Labor Relations Board Claims.

Worked on committee to review Union negations and provisions for employees REGIONAL RECRUITER

Federal Express Home Delivery - Norcross, GA - 2000 to 2004 Developed and managed a wide range of recruiting practices for the Southeast region of Fedex Home Delivery. Defined and evaluated various geographical areas for effective recruiting and retention objectives. Tracked, projected, and reported the success of different recruiting efforts. Maintained communication with terminal management to ensure that recruiting efforts aligned with business goals on a monthly basis. Provided direction to Terminal Managers to ensure congruence with Independent Contractor and employee goals for a successful terminal operation.

Selected Contributions:

Successfully maintained and increased Independent contractor levels in the Southeast Region as projected by consumer demand and regional growth.

Planned and led the execution of yearly Peak Season plans for delivery personnel and package handlers in the Southeast Region.

Maintained Monthly and Peak Season Staffing levels at 100% for twelve FedEx Home Delivery terminals.

Compiled data for yearly Affirmative Action Audits.

Received excellent score on Human Resources Region Audit.

Compiled all Affirmative Action Audits for twenty-four terminals in the Southeast Region

Responsible for the Human Resources programs and issues such as staffing, retention, change management, legal compliance diversity and various Human Resources projects in support of twelve centers in the Southeast Region.

Travelled to the terminals on a weekly basis to engage employees and handle Human Resources issues.

Received extensive Union Avoidance training.

EDUCATION

Master of Business Administration in Human Resources American InterContinental University - Dunwoody, GA 2005

Bachelor of Arts in Communication

North Carolina State University Raleigh - Raleigh, NC 1991

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