Customer Service Microsoft Office

Professional Summary

Experienced team member, with a proven ability to get the best results from a strong team working together to accomplish the mission.

Excels at multitasking, pays close attention to details and performs well under pressure.

Ability to learn, complex systems to perform job functions.

Effective communication skills, both oral and written.

Experienced computer operator, Apple, Microsoft - Excel, Outlook, PowerPoint, Server, Windows and Word.

Employment History

DuPont Industrial Biosciences, Nevada, Iowa Jul 2014 – Present

Biofuels Process Technician II/Utilities Operator

Served as a member of a commissioning team transitioning into the plant operations team in one of the world’s first 2nd generation cellulosic ethanol plants (startup).

Worked closely with construction contractors to setup lock out tag out boundaries to protect workers downstream from energized equipment/systems as plant construction packages are turned over.

Worked closely with engineers and technicians in creating Commssioning Procedures/Standard Operationg Procedures for all utilities systems (Anearobic Digester, Boiler, Natural Gas, Chemical Storage, Clean In Place (CIP), Plant/Process Air, Plant/Potable Water, Recycled/Sterile Water).

Participated in crew/department activities (including: definition of best practices, consensus decision making, training, standardization, and continuous improvement efforts).

Performed core process operations such as troubleshooting valves, pumps, hoses, DCS automation and supported vendors in optimizing performance.

Iowa Army National Guard, Des Moines, Iowa Oct 2006 – Oct 2012

Infantryman

Monitors and authorizes entrance and departure of employees, visitors, and other persons to guard against theft tampering, damage and maintained security of premises.

Provides security, warning persons of rule infractions or violations, and apprehend or evict violators from premises, using force when necessary.

Deployed to Afghanistan in support of Operation Enduring Freedom Aug 2010 - Jul 2011

Operated as a member of a security team working in an austere environment.

Patrolled areas to maintain security; monitored authorized entrances and perimeters to prevent and detect intrusion.

Operated through change and in stressful environments; understands of the importance of flexibility and skills in meeting diverse, unexpected challenges.

Escorted, provided security and drove heavy motor vehicles transporting individuals or supplies to specified locations, and provided personal protection.

Operated and maintained complex specialized Army technical equipment.

Iowa Army Medical Department (AMEDD) – Full Time National Guard Jan 2010 – Jun 2010

Records Assistant

Performed general administrative duties supporting deployment of 2700 Soldiers.

Assisted with constructing, updating and maintaining personnel medical and dental records.

Pulled, sorted and filed personal records for group medical events and ensured accountability upon return to records center.

Copied records and charts for submission to the Veterans Administration required for follow-up care related to Soldier injuries or illness and release to working status.

Mediacom LLC Apr 2009 – Jan 2010

Tier 1 Internet Technical Support Representative

Operated Mediacom help desk providing customer service and technical assistance to clients remotely through inbound and outbound calls.

Answered questions, troubleshot, and resolved internet and VoIP phone service problems for clients via telephone or electronically.

Scheduled maintenance appointments to replace or repair on-site equipment.

Provided assistance related to services performed, made adjustments to customer accounts providing new or updating service packages upon request.

Assisted customers setting up new or upgraded systems or services.

Education

Arizona State University Online, Tempe, AZ Currently Attending

Bachelors of Science in Engineering – Electrical Engineering

Des Moines Area Community College, Des Moines, Iowa 2011 to 2014

Associate of Applied Science – Electronics, Robotics and Automation (unfinished)

Vatterott College, Des Moines, Iowa 2004 to 2006

Associate of Occupational Studies – Information Systems and Network Design

Military Education and Credentials

Combat Life Saver Course 2012

Infantryman Training 2007

Department of Defense Secret Security Clearance Inactive

Technology

Operating Systems: Apple, Microsoft Server, Microsoft Windows.

Languages: C Programming, Java Programming, PLC Programming, ASP/VB.Net.

Software Packages: Microsoft Office - Excel, Outlook, PowerPoint, Word.

Relational Databases: Microsoft Access, SQL Server, MySQL.

Networking: Cisco, Network Security, TCP / IP.

Industrial: Computer Numerical Control Machining (CNC), Distributed Control System (DCS), Digital / Industrial Electronics, Electric Motors, Fanuc Robotics, Hydraulics and Pneumatics, Microprocessors/ Microcontrollers, Confined Space, Emergency Rescue Team (ERT), Hazardous Materials (HAZMAT), Safe Start Safety Course, Boom Lift, Scissor Lift, Fork Lift.

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