Manager Service
Resume:
DEBORA SUSIN CALI
******.****@*****.***
PROFESSIONAL PROFILE
Highly passionate customer and market driven leader with several years of progressive advancement and experience; in telecom, sales, business development, and people management In depth knowledge of the evolving global carrier networks environment from a service provider, product, applications and technology perspective. Creative and enthusiastic change agent with proven track record of recruiting, developing, managing, and retaining a talented, multinational team while delivering high ROI programs
Core strengths:
Strategic and Tactical Planning Keeping projects on Budget and on Time
Customer Driven Evaluate Risk up front
Market Opportunity Identification & Positioning Excellent start up skills
People & Team Management (50+ people & 10 teams)
EMPLOYMENT HISTORY
syncreon August 2014 - February 2015 Regional Field Manager
Identify, develop, train and oversee Service Provider Managers with regard to specific customer requirements to include;
•.Billing, Statement of Work, training, inventory, compliance with KPI's, daily operations, project work, New Business Implementation audits and assessments.
Coach, guide and direct the development and compliance of each Service Provider Manager to be able to understand individual customer requirements as defined in the Statement of Work.
The Regional Field Operations Manager will be assigned regional geographical areas (West, North or South) that includes; both USA and Canada.
Establish solid working relationships with both the internal and external customers to help facilitate project reviews, inventory issues, process changes, KPI failures and handle escalations
Responsible to work with Procurement, Quality, Service Provider Management to develop Service Provider network that meets/exceeds syncreon and customer requirements (i.e. space requirements, security, systems, training)
Responsible for developing and maintaining business relationships through effective communication with all levels of management within designated Service Providers. This includes conducting Quarterly Business Reviews (QBR) to review program effectiveness through metrics, to ensure alignment with strategy and exploring potential improvements
syncreon March 2013 - July 2014 Field Service Manager
Responsible for securing Helicopters for deliveries
Ensure all site surveys are completed per the customers time table
Provide training technics to Service Providers for Final Mile deliveries
Work with Service Providers to ensure that Final Mile and Lifts providers deliveries are completed
Handle any issues that come up concerning Service Providers deliveries
Manager a staff of 18 employees
Work with accounting too make sure all vender invoices are paid and customer is invoiced correctly
syncreon February 2011 - February 2013 Operation Manager Grapevine Texas
Responsible to set up vendors to open up Grapevine and to improve the vendor relationship for both GPV and Config
Worked with Project Managers across the US to meet their schedules and to set up production schedules in the Plant
Oversee cabinet configuration up to 200 a day
•.Cabinets are configured per Bill of Material, wired, software loaded and tested
Work with accounting too make sure all vender invoices are paid and customer is invoiced correctly
nal.syncreon. January 2010 - January 2011 Operation Manager Norcross Georgia
Setup a 65,000sqft facility to follow company and OSHA standards
Setup processes to ensure that the material handling accuracy was maintained at 99.5% or better
Interviewed, hired and trained the staff to run the facility
Work with customer to setup systems and process to be integrated with the customers system
NAL Worldwide LLC. January 2009- December 2009 Project Manager/CSM
Works with key decision makers of designated accounts to set mutually beneficial annual goals and strategize to increase utilization of all services and programs, meet/exceed budget goals and ensure customer satisfaction.
Procured all new venders for all Verizon facilities to open up the facilities
•.Forklift, LTL, White Glove Deliveries, Racking, Garbage, Recycling, water coolers, Dock doors, Dock gates, First aid stations
Responsible for developing and maintaining business relationships through effective communication with all levels of management; this included conducting Quarterly Management Reviews (QMR) to review program effectiveness through customer metrics, to ensure alignment with customer strategy and exploring potential growth opportunities. Prepare and validate with customer volume forecasting
Soliciting feedback regarding the operational effectiveness and develop, maintain and update SOWs and MSAs
Responsible for communicating the pricing, budget and plan to the Logistic Center Manager. Co-develop with sales, solutions engineering, Logistic Center Manager customer proforma, pricing and metrics
Held meeting and set goals to insure all deadlines are met and schedules are made and kept, also making sure all materials are ordered and on hand for all projects.
Over see the final mile delivery and installation and integration of cell sites.
Meet with the customer to go over all appropriate billing documents for all projects we are involved with.
Assisted with starting up 100,000 sq ft warehouses for our customers
Started up a repair facility from scratch
NAL Worldwide LLC. January 2008- 2009 Resource Manager
Responsibilities Deal with vendors to insure projects are properly staffed
Worked with Project Managers to insure they have the right resources
Ran small to medium projects
Handle all invoices to insure vendors were paid on time
Orin USA Inc. September 2005- January 2008 Team Support Specialist-Technical Recruiter
Supported numerous clients by finding the candidate to best fit their needs by interviewing, asking the correct questions doing a reference check and just submitting the correct person for each job.
Assisted in growing and developing the business by recruiting in a specific market or project
Trained new partners as they were brought on board
Developed a training course to get the candidates that we might need for a particular market up to speed and ready for deployment.
As a Technical Recruiter began to develop my sales side and within a short period of time an became Account Consultant to bring in new accounts along with supporting the clients
EDUCATION
Joliet Junior College, 1988-1989
2008 ESD
2008 WiMax
2008 LTE
2008 Backhaul/Microwave
1999 Nextel Activation & Telephony
1999 OPI (TIC) & T1 Training
1999 ISDN (ALL)
1999 CENTREX training
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