Project Coordinator, Email Specialist, Customer Care, Administrative

OBJECTIVE:

To find a challenging position where I can utilize my strong problem solving skills and outgoing personality to help internal teams function more effectively and improve customer experience.

PROJECT COORDINATOR

Email Marketing Specialist Customer Service

I am a hard working Project Coordinator with more than 15 years experience in developing and managing client relationships. I have a proven ability to build and maintain these trusted relationships with key clients. I am able to effectively manage multiple projects simultaneously, achieve objectives, and meet deadlines. I am detail oriented, can think on my feet, solve business problems intelligently, and work well independently or in a group setting.

CAPABILITIES

Account Management

Product Development

CRM

Detail Oriented

Video editing

Copywriting

Problem Solving

Process Improvement

PROFESSIONAL EXPERIENCE

Business Development / Online Marketing / Customer Service (1999 – Present)

Permission Interactive Inc., San Diego, CA

Project Coordinator/Client Service Manager (2010-Present)

Build and maintain trusted relationships with key accounts.

Facilitate creative development and changes to both front and back end of ecommerce websites.

Act as key liaison between internal biz dev, creative, and development teams to launch websites.

Prepare and complete action plans and implement into production.

Respond to customer service inquiries and manage the daily operations.

DRTV product identification and offer development.

Edit voiceovers and videos for websites.

Email Specialist (2014-Present)

Manage and deploy relevant and targeted emails to customer lists to increase profit margins.

Identify and mail new offers from 3rd party affiliate networks to our house list.

Continually research and strategize new email trends to increase email deliverability.

Monitor sender score reputation and user engagement to ensure inbox delivery.

Run extensive multivariate email testing.

Redesign email layouts and landing pages to increase response rate.

Data analysis and reporting.

Make both technical and performance related suggestions to management.

Accounts Payable / Accounts Receivable (2000-2001)

Experience in Peachtree.

Inputting invoices and scheduling payments.

Creating, sending and receiving invoices.

Following up on unpaid invoices.

Reconciliation.

Customer Service Representative (1999-2014)

Handled an extremely large volume of daily calls, with duties including taking orders, revising and cancelling orders, reviewing order status, issuing refunds and answering general questions about the products we sell.

Offered new tactics to persuade customers into keeping orders instead of cancelling.

Handled each customer problem from start to finish.

Researched and responded to BBB complaints.

Experience with live chat.

Trained 2 new customer service employees and over saw all of their work.

EDUCATION

West Hills High School, Santee, CA (1994-1998)

Professional References

Nathan Paquette

Manager of Business Development

Permission Interactive, Inc.

Work: 619-***-**** x 203

Cell: 619-***-****

*********@*********************.***

Amy Herderson

Controller / HR

Permission Interactive, Inc.

Work: 619-***-**** x 206

Cell: 619-***-****

**********@*********************.***

Robert Greenstone

CEO

Permission Interactive, Inc.

Work: 619-***-**** x 205

***@*********************.***

LETTER OF RECOMMENDATION

Nate Paquette

Business Development

Permission Interactive, Inc.

619-***-**** x 203

*********@*********************.***

03 September 2015

To whom it may concern:

I would like to recommend Jennifer Kinney as a candidate for a position with your company.

I have had the pleasure of working with her both as a colleague and as her supervisor for the past 13 years at Permission Interactive, Inc.

Over this period of time, I have gotten to know her both personally and professionally and can say unequivocally that Jenny is one of the sharpest, hardest working, and professional people I have ever worked with.

She is honest, intelligent, reliable, and able to effectively manage work flow and meet deadlines.

At Permission Interactive we design and operate websites for DRTV (As Seen on TV/Infomercial) marketers and are constantly under intense pressure from these clients to meet deadlines. In her position as a Project Coordinator, Jenny effectively met or beat these deadlines on a regular basis, coordinating effectively with internal teams, clients, and 3rd party vendors to get the job done right, and get it done right the first time.

Our clients rave about her and she is always my go-to person when I need something done right.

Jenny has been a monumental asset to me and to Permission Interactive for the past 13 years. She is a true pleasure to work with, to be around, and I recommend in the highest possible way that you hire her.

-Nathan Paquette

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