Customer Service Sales

SAL LAKHANI

**** ****** **** ***** *******, GA **024 678-***-**** **********@*****.***

SENIOR ACCOUNT EXECUTIVE RECRUITER IN TRAINING

Three Years of Verifiable Success Account Management and Relationship Building for Organic Organizational Growth. Accomplished sales lead with a solid track record of establishing and creating new business by communicating partnership strategies to key level individuals, partners and employees to execute the vision for sales implementation. Demonstrated exceptional ability to deliver desired results with limited resources; competently applying critical thinking skills and functional industry experience to provide best-fit solutions for clients. An expert in building relationships with executive managers and front-line consumers of companies varying from local businesses to large national conglomerates. Proven instrumental in cultivating a team environment, with direct or indirect reports. PROFESSIONAL EXPERIENCE

AIRGAS CORPORATION Atlanta, GA 2013 – Present

Senior Account Executive Feb 2013 – Present

Achieved a steadfast progression from Account Manager to Senior Account Executive, piloting a team of six members assigned to manage The National Welders Region, handling the largest issues within the fastest growing division. Collaborate with managers, scientists, engineers, distributors, vendors, and consumers. Designed and implemented multifaceted market growth strategies with cross-functional teams, communicating projects across different verticals.

Generated $1,500,000 in annual sales from organic and external growth by identifying best-fit solutions for current and future clients.

Selected to manage $11 million book of key accounts and oversaw network of nine locations in the Western Region.

Prove instrumental in identifying issues, effectively proposing/analyzing solutions based on metrics; validated and summarized solutions, attaining a high rate of senior management approval.

Streamlined Account Management Lifecycle from cold-calling, initial proposal submission, product placement trial management, contract term negotiations, market price negotiation, contract implementation, contract enforcement.

Highly experienced in delivering effective sales presentations, customizing sales strategy to identify streamlined solutions for each potential client and organization

Product Knowledge expert and lead training coordinator for remote and onsite courses delivered to consumers. WELLSTAR COBB Austell, GA 2014 – 2015

Clinical Care Partner Dec 2014 – Jun 2015

Independently joined the nursing team at Wellstar Cobb to augment Registered Nurse training through Chamberlin College of Nursing BSN program. Achieved steadfast recognition for taking initiative and working as part of a team. Recognized as a leader among peers and obtained leadership position in the Student Body Government. Became a key member of the nursing unit and was recognized by patients, families, and health care providers for excellence in outstanding patient care

Assisted other health care providers with safe, age-appropriate and culturally-aware care by performing basic patient care functions; e.g. ADL’s, ambulation, vital signs, approved advanced technical procedures, phlebotomy, simple treatments, dressing changes, oral suctioning, and discontinuing Foley catheters; transporting supplies/equipment/patient medications.

Implemented processes to streamline administrative functions such as supply purchasing, data extraction, supply level maintenance, transport organization, maintaining patient charts.

Central communication source for nursing unit as a customer service advocate. Continued on next page …

CORE COMPETENCIES

Account Management Organic Sales Growth Training & Development Data Analysis Database Mining Recruiting & Staffing HIPAA Confidentiality FDIC Regulations Customer Relationship Management Customer Financial Portfolios Contract Management SAL LAKHANI PAGE 2

WELLS FARGO LILBURN, GA 2012

Customer Sales and Service Representative Jan 2012 – Nov 2012 Selected to manage local marketing programs to drive business to branch and online services. Successfully exceeded goals for digital account conversion, identity protection services, and portfolio revenue growth.

Lead regional salesman for Identity Protection Service; communicated with clients to analyze their protection gaps and formalized ideal solutions specific for Business and Personal clientele. Generated over $30,000 in recurring revenue.

Converted clients from traditional in-person banking services to online patrons to optimize marketable services available to consumers.

Negotiated with Apartment Housing Complexes to market an automated program for rental payments by tenants.

Awarded Certificate of Excellence for Customer Service

Manage customer financial portfolios and maintained confidentiality of customer records in order to uphold FDIC laws and regulations.

Consulted clientele with Credit Advisory methods after analyzing credit scores and developing a custom tailored recovery plan.

SASA GAINESVILLE, GA 2004 – 2011

President and Owner Jan 2004 – Dec 2011

Entrepruener in digitizing prepaid phone cards, developed sales program, launched direct marketing initiative, created a network of 60,000 customers.

Created digital solution for phone card inventory tracking, utilization, and management.

Trained outsided sales reps on key sales strategies to successfully market digital subscription program. LUCKY METRO GAINESVILLE, GA 2004 – 2011

Owner and Managing Partner Jan 2004 – Dec 2011

Managed all aspects of retail management in convenient store and gas station.

Recruiting and training all employees and managers

Streamlined and digitized inventory management procedures.

Maintained accounting records and payroll.

EDUCATION

ARGOSY UNIVERSITY Pittsburgh

Bachelor of Arts - Psychology 2011

EMORY UNIVERSITY Atlanta

Paralegal Certification 2012

Certifications

Paralegal Certification CPR & First Aid Certified Danny Cahill Recruitment (In Progress) TECHNICAL PROFICIENCY

Microsoft Office, Excel, Word, PowerPoint, Outlook Oracle (for data analysis) CRM SAP West Law Lexis Nexis PROFESSIONAL AFFILIATION

Aga Khan Youth Sports Board – Vice President

Annual AKF 5K Race – Lead Organizer

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