Customer Service Manager

Kyle Hughes

**** ***** *****, *******, ** *****

972-***-**** ****.*********@*****.***

Intent on furthering my career experience and contributing to employer success and profit. SKILLS

Supervising, scheduling and motivating production workers and office personnel

Team building, leadership, excellent verbal communication, trainer

Development and implementation of Operational and HR policies/procedures

Experienced on all Mill-Standards and DFARS

Bidding and purchasing

Hiring and compensation

Facilitating customer satisfaction

EMPLOYMENT

2012-Present – Madix Store Fixtures, Terrell, TX- Machine Shop Supervisor Responsible for all Presses and Lockformers and Machine Work on the Production Floor. Seven Machinist that were direct reports to Machine Shop. Helped Maintenience Dept with trouble shooting issues on the Production Floor.

1995-2012 – Multi-Machining, Wylie, TX – General Manager, Production Manager and Purchasing

Worked directly with the owner to build a two-man machine shop into a fifty-employee operation, generating revenues of $8-10 million annually. Held positions as General Manager, Shop Foreman, and Class A Machinist.

Responsibilities included:

Human Resources – hiring, evaluating, compensation decisions

Procurement – purchasing all hardware and materials

Quality and Risk Management – assisted in the company implementation of AS9100 certifications

Facilities, grounds and equipment oversight

Trainer - company procedures and required OSHA safety

Work Authorization – quotes and customer service 1988-1995 – D.C. Lites, Dallas, TX – Class A Manual Machinist Set-up and run parts and prototype for Abbott Labs, assisted engineers in design of parts. 1984-1988 – H&W Pemco, Garland, TX – Class A Manual Machinist Set-up and run parts, built fixtures for assembly line. 1980-1984 – Gamma Gears, Addison, TX – Machinist, Bridgeport Mill Set-up and run parts for oilfield industry, read blueprints and inspection on parts. EDUCATION AND CERTIFICATIONS

High School Graduate

Risk Management - AS9100 Certified

OSHA, SAP, Lean Manufacturing (6S)

HOBBIES & AFFILIATIONS – mountain biking, cycling, golf, ….

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