Customer Service Representative

Shubham Jain

***-**** ***** **** ******

Halifax, NS B3J 2K9

Cell: 902-***-****

Email: *********@*******.***

Objective

Enthusiastic, Solutions-focused, responsible Computing and Information Systems graduate with interpersonal and analytical skills combined with leadership abilities. Looking to obtain a position in a professional environment where my skill set will be valued and I can maximize my organizational skills while benefiting the ompany.

Education

Bachelor of Commerce Degree 2012-2015

Major: Computing and Information System Halifax, NS

Saint Mary’s University

Diploma 2010-2012

Major: Computer Science Gurgaon, India

Ansal University

Computer Courses: Network Architecture(TCP/IP), Database Programming, Web Information Systems(HTML, CSS and Java Scripts), System Analysis and Design (including Visio), Operating Systems, Business Application Programming, Introduction to Java, Principles of Programming Language(VB.net and PHP).

Management Courses: Financial Accounting, Managerial Accounting, Finance, Marketing, Economics.

Skills and Capabilities

Demonstrated effective interpersonal, writing and communication skills when dealing with clients as a Teaching Technology Assistant

Investigating, Diagnosing and resolve network issues.

Good knowledge in technical architecture through academic courses such as database programming and computer organization

Microsoft office tools like Word, Excel, Access and open office tools.

Expertise in troubleshooting of computer hardware related problems.

Good knowledge of Windows and Mac operating systems.

Able to perform office tasks and interact as team player using excellent written and oral communication skills.

Produced solid teamwork skills through my employment experience and academic projects.

Employement Experience

Teaching Technology Assistant 2013-2014

Saint Mary’s University Halifax, NS

Use, teach, and troubleshoot a variety of teaching and learning technologies like Blackboard and MS office.

Provide in class demonstration, individual and small group training and support to faculty, staff and students

Develop resource material related to teaching and learning technology.

Help-Desk Support Analyst September 2013 – April 2014

Saint Mary`s University Halifax, NS

Consistently meeting or assisting students and faculty with hardware and software related issues ensuring customer satisfaction reflecting trust and knowledge.

Resolving issues related to data recovery by transferring data saving potential loss of critical information.

Continuously display ability to work in high stress environment while dealing with customer service calls and documenting all conversations, steps and actions taken, results and resolution obtained.

Advising and assisting IT issues, addressing questions and concerns – Find changes and recommending best practices.

Display supreme interpersonal skills while working in a team environment to provide best service

Use technology as a method of ensuring productivity in the workplace.

Customer Service Representative December 2012-April 2014

Aramark Food Service, Saint Mary’s University Halifax, NS

Assessed customer needs and provide them timely service and memorable experience.

Responsible for the station from taking order from customers till the delivery to them.

Developed strong team work skills when working with crew and management

Worked under pressure while ensuring customer needs are fulfilled.

Volunteer Crew Member, Blood Donation Camp

Rotary International Haryana, India

Memberships

Vice President September 2013-September 2014

Saint Mary’s University Desi Association Halifax, NS

Saint Mary’s University Representative September 2014-April 2015

South Asian Society, INDISA Halifax, NS

Dalhousie University

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