Customer Service Manager
Resume:
ERICA OESTERREICER
*** * ****** **** *** *** Kansas City, Missouri 64109
Cell: 816-***-****
Email: acrjuu@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
Dedicated logistics manager with active Secret Security clearance and extensive experience leading diverse teams under a range of adverse conditions. Trained professional with a keen attention to detail and an analytical mind, continually finding ways to improve overall operations of a supply organization. Highly trained in all aspects of supply chain management, including purchasing, budgeting, storage, distribution, and integrated property accounting systems. Positive communicator with outstanding supervisory skills, training, and coaching skills. Areas of expertise:
Proficient in Microsoft Office System
Logistics Support, Planning & Execution
Proficient in Multi-line phone system, Maintaining Files, Compiling Correspondence and all other aspects of various administrative duties.
Personnel Organization and Supervision with ability adapt to changes in the work place.
Organized, detail oriented and able to prioritize and complete tasks within deadlines. PROFESSIONAL EXPERIENCE
FACTORY CONNECTION, LLC – Sedalia, Missouri August 2013 to July 2015 Assistant Manager – Part Time
Served as Assistant Manager, recruiting and training new staff. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking, and reconciling cash receipts. Completed weekly schedules according to payroll policies, and trained staff to deliver outstanding customer service.
Performed various management tasks including but not limited to:
Trained all employees on effective customer service techniques and correct use of Point of Sales system.
Reorganized the sales floor and window displays to meet company policies.
Preformed annual inventory and accountability of all store merchandise.
Performed morning/evening register count and made nightly bank deposits.
Assisted customers on the sales floor and in the fitting rooms, providing helpful advice and product knowledge.
Maintained customer files and followed up on sales to create brand loyalty and increase customer satisfaction.
UNITED STATES AIR FORCE, Whiteman AFB, Missouri November 2001 to March 2015 Logistics Operations Manager – Full Time
Directed material management activities involved in developing, operating, implementing and analyzing manual and automated integrated logistics systems. Managed item and monetary accounting, inventory control, financial planning and warehousing functions. Monitored and operated the Standard Base Supply System (SBSS) and associate logistics systems interfaced. Managed 15 employees ensuring proper training and customer service skills.
ERICA OESTERREICER PAGE 2
Performed various management tasks including but not limited to:
Performed inventories and ensures timely correction of discrepancies. Inspected and evaluated inventory management activities.
Developed methods and improves procedures for storing property. Planed use of storage facilities. Received, stored, issued, shipped and transferred property. Controlled issue of classified, sensitive, pilferable, and controlled items.
Developed database retrieval; scripts for material handling equipment
Knowledge of principles and processes for providing customer and personal services; such as customer need assessment, meeting quality standards for services, and evaluation of customer satisfaction. .
Managed material management activities and systems involved in requirements determination, inventory control, and receipt, storage and issues of supplies and equipment.
Coordinated and managed multiple time sensitive projects in a fast paced environment. EDUCATION
DEVRY UNIVERSITY – Kansas City, MO Currently pursuing Bachelor’s degree in Business Administration
COMMUNITY COLLEGE OF THE AIR FORCE - Maxwell, AFB, Alabama Associates of Science/Supply Chain Management
AIRMAN LEADERSHIP SCHOOL - Tampa, Florida
HARTVILLE R-II SCHOOL DISTRICT - Hartville, Missouri High School Diploma ACTIVITIES
Air Force Association member – 2008 - Present
American Legion Member Post #642 – 2013 - Present
Veterans of Foreign Wars Member – 2015 - Present
Disabled American Veterans member – 2015 - Present
Future Business Leaders of America – DeVry University - 2015 – Present
President – 6th Logistics Readiness Booster Club 2006-2009
Team Leader – Relay for Life – 2010
AWARDS & HONORS
Air Force Achievement Medal
Meritorious Unit Award (3)
Air Force Outstanding Unit Award w/valor (3)
Good Conduct Medal (4)
National Defense Service Medal
Air and Space Campaign Medal
Global War on Terrorism Service Meal
Air and Space Campaign Medal
Nuclear Deterrence Service Medal (2)
Air Force Expeditionary Service Ribbon (4)
Top III Unsung Warrior Award for superior customer service
6th Air Mobility Wing Logistics Evaluation Outstanding Performer
5th Air Mobility Wing Logistics Evaluation Outstanding Performer ERICA OESTERREICER PAGE 3
REFERENCES
HEATHER WEIGEL
CAPITAL PROGRAMS CONSTRUCTION COORDINATOR
TALLAHASSEE INTERNATIONAL AIRPORT
acrjuu@r.postjobfree.com
850-***-**** WORK
850-***-**** CELL
HEIDI MORGAN
PROJECT ENGINEER
NESBITT CONSTRUCTION, INC.
acrjuu@r.postjobfree.com
417-***-**** CELL
BILLY HASTON
MOBILITY READINESS SUPERVISOR
WHITEMAN AIR FORCE BASE
acrjuu@r.postjobfree.com
660-***-**** WORK
SHELBY PRISENDORF
FORMER STORE MANAGER
FACTORY CONNECTION, LLC
acrjuu@r.postjobfree.com
JOEL HOPPE
LO LEAD PRODUCTION SUPERVISOR
WHITEMAN AIR FORCE BASE
acrjuu@r.postjobfree.com
660-***-**** WORK
856-***-**** CELL
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