Customer Service Microsoft Office

OBJECTIVE:

To obtain a position in a well reputed organization that permits me to use my prior knowledge, skills, and abilities

QUALIFICATIONS:

Customer/Management Support

Productivity/Efficiency

Quality/Inventory

Good leadership and management skills

Time Management skills

Goal oriented and ability to work under pressure

Willing to learn new concepts and skills

EDUCATION:

State University of New York College at Buffalo, New York

8/2011- 5/2012: Completed 10 credits toward Bachelor of Arts in Sociology

Erie Community College North, Williamsville, New York

1/2006- 12/2009: Completed 55 credits toward Associate Degree in Liberal Arts

WORK EXPERIENCE:

FedEx Freight

Operations Supervisor, 9/14- present

Supervise and direct employee work and monitor employee performance, including administration of discipline as appropriate

Plan daily manpower needs and set schedules to ensure customers’ freight is delivered and picked-up timely and damage free

Monitor and analyze all opportunities to cut costs and improve efficiencies

Monitor actual performance data and gather information for reporting

Perform administrative functions such as printing delivery receipts, manifest shipments on a trailer, billing freight bills, trace shipments, etc.

YRC Freight

Operations Supervisor, 2/12- 11/13

Supervise and observe the loading of trucks to determine conformance to loading patterns to prevent damage to freight during transit and that the safe operation of the truck will not be jeopardized

Coordinate work assignments, monitor performance, and provide training on job duties, company policies and procedures

Administer and support safety programs to ensure a safe work place and to be in compliance with government regulations.

Extra Mile Transportation

Logistics Coordinator, 12/10 - 8/11

Accurately dispatch drivers to pick up shipments

Resolve billing and customer service issues regarding shortages, damages, delays, etc

Provide rate quotes and negotiate with prospective and current customers to secure new business

Track and trace all shipments that have picked up using the internet and telephone

All Season Rentals

Laborer, 7/09- 12/11

Set up tents for various events

Weddings, Parties, Graduations, and Bridle Shows

Made sure deliveries and set-ups were done on time

Interacted with customers on how they wanted their events set up

Lifetime Service Center

Shipping/Receiving Clerk, 2/08 – 1/09

Packed and shipped customers electronics

Received customers units in

Worked with FedEx Ship Manager and UPS WorldShip shipping software

Interacted with customers about shipping problems or questions

Operated Forklift

FedEx Ground

Package Handler, 7/05 – 2/08

Sorted packages

Memorized zip codes so packages were sorted to the right location

Loaded and unloaded trailers in a safe and efficient manner

COMPUTER SKILLS

Microsoft Office- Excel, Word, Access, PowerPoint, Outlook, SharePoint, Publisher

AS400

TMS (Transportation Management System)

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