Manager Customer Service

Jessica Gutierrez

*** ****** **. #***

San Antonio, Texas 78212

210-***-**** (cell)

************@*****.***

Summary of Qualifications

Business Administration student with experience in non-profit and hospitality. Able to work independently or as part of a team. Proficient in Microsoft Office and Internet applications. Excellent written and verbal communication skills.

Professional Experience

Embassy Suites San Antonio Riverwalk June 2014-Present

San Antonio, Texas

Front Office Supervisor

Assist guest in all front desk related functions

-Assists guest with arrivals and departures

La Quinta Inn & Suites July 2012 – October 2013

San Antonio, Texas

Front Office Manager

Assist guests in all front desk related functions

-Assists guests with arrivals and departures

-Handle guest concerns, offer request of services, and handle request info.

-Assist with check in and check out of groups

-Assist with scheduling, payroll, AP, AR, and bank deposits

-Manage productivity and budget for front desk

Artcom Associates May 2012 – February 2013

San Antonio, Texas

Administrative Assistant

Dispatch all incoming trouble tickets and assistant to owners and managers

-Invoices

-Work Orders

-Quotes

-Schedules

-Calendar Maintenance

-Process Payments

DoubleTree by Hilton at San Antonio Airport August 2011- June 2012

San Antonio, Texas

Night Auditor

Assists guests in all Front Desk related functions and closeout procedures

-Closeout business day for rooms, food and beverage and banquets

-Balance credit cards and cash

-Audit all front desk paperwork

-Process reservations/cancelations

-Check in/out guests

St. Peter- St. Joseph Children’s Home

San Antonio, Texas

Volunteer Coordinator February 2010- July 2011

Coordinate all volunteer and Children’s Activities

-Welcome new and existing donors

-Assist with Gala, Volunteer Appreciation Luncheon, any special events

-Enter all donor gift information in Results Plus

-Coordinate tours and gifts

-Facebook and website updates

-In Kind Donations

Kool Smiles Dental

San Antonio, Texas August 2009- April 2010

Patient Coordinator

-Greet all patients

-Verify Insurance

-Make follow-up appointments

-Make sure files are accurate and ready for Dr.

The Arc of San Antonio

San Antonio, Texas

Development Associate November 2007- July 2009

Assist the Development Director in grant writing or special events.

-Results Plus Database Manager

-Special Event Coordinator (Gala, Days of Caring, Achiever’s)

-Assist Executive Director in any memos or dictations

-Direct Mail Appeals

-Assist with Capital Campaign

-Volunteer Coordinator

-Website updates

Providence High School

San Antonio, Texas

Development Specialist June 2007-October 2007

Assist the President, Development Director, Alumnae Director, and Public Relations Specialist with any fundraising, direct mail or employee relations.

-Raiser’s Edge Database Manager

oOne week of training with Blauckbaud

-Administrative Support for all staff

-Process all donations

-Assist with Board member meetings

-Assist with capital campaign

The Children's Shelter

San Antonio, Texas

Community Relations Assistant September 2006- May 2007

Assist 5 other team members in special events and fundraising for abandoned, abused and neglected children. Duties include:

-Route all mail

-Process Community Service hours

-Raiser’s Edge Database Manager

-Administrative support to Vice President of Community Relations and Senior Staff

-Assist Community Relations staff with special events and fundraising activities

-Assist Grant writer with any information needed to submit grants.

-Assist Volunteer Coordinator with volunteer information, newsletters, emails, and contact information

Methodist Mission Home

San Antonio, Texas

Development Assistant January 2006-August 2006

Manage front office for a nonprofit organization that provides adoption services for families and vocational training for people with disabilities. Duties include:

oRouting all incoming phone calls

oDistribution of mail to staff and nonprofit agencies located on campus

oGreeting and assisting campus visitors

oLogging of daily checks

oAdministrative support to Executive Director and Program Directors

oAssisting Development Department with direct mail appeals and other fundraising activities

Walt Disney World® Resort,

Orlando, Florida

Quick Service Food and Beverage Intern August 2005- January 2006

Part of a multi-functional team that processed over 600 units per day in a location that achieved a Guest Satisfaction rating of 95%.

oQuick Service Cash Handling

oRecognized by peers for being an exceptional Cast Member

oSuccessfully completed multiple training and educational coursed through the Disney University, including the Food and Safety On the Job training Core and Facilitation Skills Basics.

oWorked autonomously and made decisions to improve guest service.

INFONxx

San Antonio, Texas August 2004-August 2005

Customer Service Representative

Part of a nationwide directory assistance call center that processed over 200 calls an hour with an average of 28 seconds per call.

oRecognized by peers for excellent monitoring

oAverage of 1000 calls per day

Northside Independent School District, Payroll Department

San Antonio, Texas June 2003-August 2004

Payroll Intern

Part of the top School District in the City and assisted with every aspect of the Payroll Department.

oEntered data for payroll runs

oFirst High-School intern

oMicrofiche leader

oRan Monthly and Bi-weekly extra pay

oAssisted with benefits and deductions

oAssisted with PTO and Sick leave reimbursement

JCPenney

San Antonio, Texas May 2002-January 2003

Sales Associate

oCashier

oStocker

oTeam Player

oCustomer Service

Education

Alamo Colleges

Business Administration Major

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