Sales Customer

Dharmender Pal

Mobile: +91-750******* E-mail: ****************@*****.***

Seeking mid-level assignments in Sales and Marketing with an organisation of high repute

Location Preference: Gurgaon/NCR

SYNOPSIS

»An independent professional with over 2 years of experience in Sales and Marketing: Last associated with One Point One Solution Pvt. Ltd as Customer relationship executive.

»Capabilities in implementing effective solutions to the customer’s needs with an aim to improve customer contentment and consequently customer loyalty

»Praised at different companies for achieving the targets and delivering utmost results.

»An effective communicator with good relationship building & interpersonal skills

ORGANISATION SCAN

Dynamic Times Business Development Executive June’13-Dec’13

Key Deliverables:

»Responsible for performing planning, organizing, advertising and marketing functions for the organization

»Help to achieve organizational objectives and helped in business development activities.

»Exploring new client & revenue generation.

»Identified the targeted markets and focused on improving the business from the prospective and existing clients.

»Developed and suggested various Services according to the needs of the clients.

»Communicated effectively with clients and make an effective professional relationship.

FIRE N CCTV SYSTEMS PVT. LTD. Sales Executive Jan’14-Jun’14

Key Deliverables:

»Took care of the Sales planning on behalf of the company, individually.

»Daily follow up with existing customer for order and increasing sales.

»Order execution, order checking and payment collection.

»Lead generation and take the feedback of the customers.

»Suggested various security solutions to the clients.

»Communicated effectively with Dealers, Distributors & Retailers.

»Travelled to different locations to get the closure of the deal.

One Point One Solution Pvt. Ltd. Customer relation Executive July’14-Jun’15

Key Deliverables:

»Use to handle customers queries, Feedback and complaints

»Use to build strong bonding with the new and existing customers

» Also Use to call the customers and assists them regarding the order placement

»Use to make the MIS report of customer satisfaction

»Resolving customer concerns within specified timelines

»Use to build a loyal customer base for the organization.

ACHIEVEMENTS AND ACCOLADES

At One Point One Solution Pvt. Ltd.

»Delivered 100% customer satisfaction results.

»Successfully attained the target with a customer satisfaction rate of 92%

»Boasted with Employee of the Month Award for excellent work performance.

CERTIFICATIONS/COURSES

Holds certificate in following:

»PGDM from Indian Institute of planning and management, Delhi

»Attend seminar on daily basis for improvement in Professional Knowledge & skills.

EDUCATION

2010 BBA from Guru jambheshwar university, Hisar

2007 12th from Haryana board of secondary education, Hisar

2005 10th from Haryana board of secondary education, Hisar

IT SKILLS

»Possesses sound knowledge of Windows, MS Office and Internet Applications.

PERSONAL DOSSIER

Date of Birth : 20th Dec’89

Languages Known : English and Hindi

Address : House no.190, Sec-39,Gurgaon

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