Customer Service Representative

Chelsea Melvin

Tel 817-***-****

**.*************@*****.***

Self-motivated professional with experience in Customer Service, Retail Management, and Materials Handling.

Key Qualifications:

Excellent Management and Communication Skills

Excellent problem solving skills

Very detailed oriented individual with Excellent Customer Service Skills

Excellent Planning and Decision Making abilities

Strong interpersonal skills and Organization skills

Experience

NAPA Auto Parts

Materials Handler/Stocker

Understand and perform all material warehouse functions

Moving and sorting Auto Parts and supplies in assigned location

Packing and Unpacking Merchandise into totes and pallets

Ability to execute multiple job duties/assignments

Conduct parts inspection and removing damaged or used product

Maintains work area within safety/housekeeping standards

Responsible for meeting all production/quality standards as defined by department

Interstate All Battery

2010-2011

Certified Battery Technician

Delivered products to commercial accounts

Rebuilt battery packs for commercial accounts and retail customers

Complete installation of watch batteries and car batteries

Billed, mailed and accepted payments for commercial accounts

Assisted customers with battery technical support

In store sales associate

Performed quarterly store inventory

HLB Transportation Group

2009-2010

Clerical/Data Entry Clerk

Created, sent, and confirmed Purchase Orders

Resolved discrepancies between PO’s and invoices

Dispatched and scheduled drivers as to where to pick up and deliver

Followed up to ensure customers received shipments in a timely manner as promised

Handled incoming calls from customers and drivers

Entered and maintained prices for drivers loads

Tracked/expedited inbound shipments and deliveries

Worked well and consistently in a high pressure environment that deals with irate customers on a daily basis

ACS

2006-2009

Customer Service Representative/Sprint PCS

Handled incoming calls for cell phone and residential customers

Worked well and consistently in a high pressure environment that dealt with irate customers on a daily basis

Provided productive and creative solutions to resolve customer issues consistently

Escalated issues as needed

Ability to multi-task in a fast pace environment

Responsible for prioritizing assignments

Responsible for trouble shooting problems and resolving customer issues

Ability to multi-task in a fast pace environment

Resolved all billing inquires

RaceTrac

2003-2006

Assistant Manager

Successful experience in management and problem solving

Resolved customer issues with innovative solutions and escalated issues as necessary

Ability to multi-task in a fast pace environment

Ability to train, motivate, and supervise employees

Prioritize work for employees

Responsible for employee work schedules

Responsible for hiring and firing practices

Conducted audits and maintain/update accurate inventories

Contact this candidate