Customer Service Microsoft Office
Resume:
Houston, Texas *****
Phone 713-***-****
Fax 281-***-****
E-mail *******@*****.***
Donna Lesh
Objective
I am seeking employment with an established and progressive company that will allow me to utilize my current abilities and obtain new skills that will assist me in growing professionally.
Summary of qualifications
I am very proficient in SAP, WITS, Maximo, and MS Office, including Word, Excel, Outlook, and Power Point. I also have very strong Photoshop skills. I type approximately 60-70 wpm.
Professional experience
November 2009 - Current
Sportsmens Wildlife Artistry
Office Manager
Duties include heavy customer service. Managing an office of six employees including accounts receivable, accounts payable, and payroll departments. Creating and maintaining monthly P & L spreadsheets in Excel. Organizing and prioritizing jobs on a daily basis. Creating Power Point presentations to be displayed at trade shows and conventions. Designing flyers, brochures and business cards to be used for trade shows and conventions. Creating, mailing and/or emailing a monthly newsletter to customers. Making travel and hotel arrangements for employees and owner for trade shows and conventions.
October 2007 – November 2009
Fisk/MEI Inspection Services
Expeditor
Duties include heavy customer service. Handling the expediting of Gas & Oilfield equipment on multiple projects simultaneously for Spectra Energy. Responsible for facilitating daily FISK/MEI expediting practices.
Responsible for the collection of production data relating to the materials, components, and delivery schedules associated with customer specific projects
Establish and maintain contact with vendors and sub vendors for the purpose of monitoring and reporting production status and delivery schedule of customer’s equipment
Ensure vendors operate within the purchase order parameters and meet agreed upon obligations and deadlines.
Interact with customer’s buyers, project planners and expediting staff for the purpose of maintaining vendor agreed delivery dates
Responsible for anticipating problems with vendors and their ability to maintain agreed delivery schedules of materials, components and systems
Responsible for the quality of the records, presentation, and distribution of the material reports transmitted to the customer
Responsible for maintaining the FISK/MEI purchase order data base associated with the expeditors corresponding project
May 2006 – October 2007
Sportsmens Wildlife Artistry
Office Manager
Duties include heavy customer service. Managing an office of six employees including accounts receivable, accounts payable, and payroll departments. Creating and maintaining monthly P & L spreadsheets in Excel. Organizing and prioritizing jobs on a daily basis. Creating Power Point presentations to be displayed at trade shows and conventions. Designing flyers, brochures and business cards to be used for trade shows and conventions. Creating, mailing and/or emailing a monthly news letter to customers. Making travel and hotel arrangements for employees and owner for trade shows and conventions.
November 1996 – May 2006
Xerox (Compaq / Hewlett Packard)
Account Associate
Customer Service (Shipping and Receiving)
Duties included heavy customer service work, (SAP) receiving non-production purchase orders, ensuring all items on purchase orders were on time and were the exact product and quantity ordered on said purchase order. Coordinating out going shipments, troubleshooting incorrectly and/or incompletely addressed packages. Assisting manager with administrative duties.
Customer Service (Print Services)
Duties included preparing and processing work orders for both production and non-production print requests; utilizing vendors for both color and b/w printed materials or specialty items. Consulting with all levels of employees on print requests.
Letter Shop (Print Services)
Duties included running a Pitney Bowes 8 Series Inserter, Marconi Video Ink Jet Printer, Xerox Printer DP96, Xerox Printer 4635, Xerox 92C and Xerox DT65 Network Printer. Also, Mail Merged documents for large distributions.
October 1994 – February 1997
Norrell Temporary Services (UPS)
Revenue Auditor
Duties included auditing packages in order to generate more revenue. Auditing packages for address corrections, hazardous materials, and weight discrepancies. Also, data entry of all audit information obtained.
Certifications
After completing the courses, I received the following Certifications from Xerox and Fisk/MEI:
SAP Certified January 2000
Microsoft Office: Beginning Excel June 18th, 2003
Microsoft Office: Beginning Word June 20th, 2003
Microsoft Outlook for Exchange 5.x June 25th, 2003
Microsoft Windows 98 June 25th, 2003
Microsoft Office: Beginning PowerPoint June 25th, 2003
Microsoft Office: Beginning Access June 26th, 2003
Information and Communication June 27th, 2003
Microsoft Office: Intermediate Excel June 30th, 2003
Using the Computer June 30th, 2003
Microsoft Office: Intermediate Word June 30th, 2003
Microsoft Office: Intermediate PowerPoint July 2nd, 2003
Microsoft Office: Advanced Word July 2nd, 2003
Microsoft Office: Advanced Excel July 3rd, 2003
Microsoft Office: Advanced PowerPoint July 9th, 2003
Call Center Communication Skills July 9th, 2003
Beginner Expediting March 7th, 2008
Intermediate Expediting. March 26th, 2009
Contact this candidate