Customer Service Sales

Steven Lahti

***-* ******* ******* **** w Aurora, ON L4G3W3

647-***-**** w **********@****.***

SUMMARY OF QUALIFICATIONS

• Substantial background in customer service

• Excellent multitasking and prioritizing skills

• Proven performer with a strong work ethic in various job markets

• Results driven sales manager with a track record of increased sales, profit, and team performance EXPERIENCE

Collections Officer – Allied International Credit Newmarket, ON July 2014 – Present

• First party collections handling accounts 60 -180 days past due

• Significant emphasis on customer service

• Consistently achieving highly competitive statistics

• Demonstrated ability to achieve required save percentage of charge off accounts Sales Supervisor – Spencer’s Newmarket, ON June 2013 – May 2014

• Employed as store associate before receiving promotion to store supervisor

• Marketed product and coordinated store activities to meet weekly sales goals

• Helped manage a team of associates with overall store maintenance, production, and performance

• Assisted in store sales numbers which ranked top 5 in the company

• Requested for assistance with store builds and inventory at other Spencer’s retail locations

• Rewarded with a raise in conjunction with a six month performance review Stock Associate – American Eagle Outfitters Newmarket, ON Dec. 2010 – April 2011

• Processed stock and replenished sales floor as well as assisted with store sales

• Oversaw the managed sales associates with performing stock duties and store replenishment

• Rewarded with pay raise after two months.

Technical Support Agent – Startek Kingston, ON June 2010 – November 2010

• Handled inbound technical support and customer service calls

• Performed outbound follow up calls to help achieve the lowest zero repeat statistic

• Regular upselling of products and services to match customer needs

• Relied on as a source of knowledge by floor-walkers and the I.C.U team EDUCATION

Information Systems BA Online Correspondence Athabasca University Alberta, Canada Sept 2015 Introduction to Microeconomics Seneca King City, ON 2015 Behavioural Psychology St. Lawrence College Kingston, ON 2008 – 2009 High School Diploma Aurora High School Aurora, ON 2003 – 2007

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