Customer Service Sales
Resume:
Jennifer Witter
San Antonio, TX 78229
***************@*****.***
Authorized to work in the US for any employer
Work Experience:
Carenet
Care Coordinator - San Antonio, TX - May 2010 to Present
Responsibilities:
• Assist in creating triage charts for our nurses to help patients in need of assistance.
Help members with customer service needs for various different contracts.
• I have currently been trained to take every account handled by the member services department including all of the specialized contracts.
• I have acted as a stand in lead for the night shift whenever needed in absence of management and leadership.
• I assist the nurses with listening to calls to answer questions for them.
• I currently work as a Queue Administrator where I handle routing calls to make sure every call is answered in a timely manner, monitoring call trends and monitoring the activity of the employee's working on the phones. I write hourly reports on the statics such as service levels, average handle time and the abandon rate.
United Health Group
Dental Care Representative - San Antonio, TX - September 2008 to May 2010
Responsibilities:
• I provided dental benefit information to providers and current members. I also assisted current members that had questions about enrolling.
•Telephone operator.
American Express Business Travel
Travel Counselor - San Antonio, TX - September 2006 to June 2008
Responsibilities:
• Customer service.
• Telephone operator.
• I input reservations into computer system.
• I handled car hotel and airline bookings.
• I was trained on domestic and international travel.
• I was trained on American Express Sabre system called STAR.
• I learned some native Sabre.
La Quinta Reservations
Reservations Sales Agent - San Antonio, TX - March 2004 to September 2006
Responsibilities:
• Sales and customer service / Telephone Operator
• Took incoming phone calls and booked guest rooms over the phone.
• Searched for availability and best rates for potential guests.
• Booked individual and group reservations.
• Helped guests staying at the hotel with needs such as connecting to the front desk or other services for assistance.
TWA / American Airlines
Reservations Sales Agent - San Antonio, TX - March 1999 to September 2003
Responsibilities:
• Sales and customer service / Telephone Operator
• Took incoming phone calls and booked airline tickets.
• Searched for availability and best rates for potential travelers.
• Processed rewards tickets using frequent flyer points.
• Worked to help resolve traveler complaints with lost baggage, missed flights and getting on standby flights.
EDUCATION:
Sherando High School - Stephens City, VA
Graduated - June 1996
Skills:
• Typing 40 + words per minute.
• Intermediate knowledge of Microsoft Word and Excel.
• Proficient with Internet.
• Providing customer service on the telephone on various different systems. Some workforce experience monitoring and forecasting call volume and as well as managing and routing calls in Queue.
• I have a strong background in the travel industry and I have experience with various Airline Reservation Systems.
• I have experience with booking international, domestic and group reservations.
• I have experience booking car and hotel reservations.
Contact this candidate