Project Microsoft Office

Masroor Khan acrj58@r.postjobfree.com P: 281-***-****

***** ******** ****** **, ****, TX 77494

Summary of Qualifications

Information Technology professional with over 22 years of systems development and production support experience in mainframe and client server platforms. Strong analytical, development and project management skills across various platforms and databases. Experience in managing and leading off shore teams.

Expertise

Years of Expertise

Relevant Technical Expertise:

COBOL, PL/1, DB2, IMS/DB/DC, IDMS, TSO/ISPF, JCL

SDSF, CA VIEW, CA-DISPATCH, CA7, CONTROL M & R EASTYTRIEVE, DYL 280, CLIST, REXX, ENDEAVOR, PANVALET, XPEDITER, IBM and EDS Utilities, JAD, Microsoft Office, ORACLE PL/SQL, MS PROJECT, VISIO, TOAD, ERP, SAP, UNIX, C, HTML, PHP, MYSQL, Web Development

15

2-5

Relevant Project Expertise

Requirements Gathering

Analysis and Design

Problem Resolution

Construction and Testing

System integration and upgrade

Project Management, Water Fall and Agile Methodologies

15

15

15

15

15

5

Relevant Industry Expertise:

Airline Frequent Traveler System

Automotive & Manufacturing

Healthcare

15

7

1

Experience

HP / contracted to United Airlines

Houston, TX

2013 to 2015

Project Type

MileagePlus, Frequent Flyer Program of United Airlines

Role

Developer III, Development and Production Support

Responsibilities

Developed processes, system changes and enhancements to accommodate newly defined 2014 and 2015 business rules for MileagePlus members. Worked on development, production support and defect fixes.

Primary support for Promotion Sub System of United Airlines MileagePlus system. Supported client on daily Promotion’s requirement changes.

Modified and implemented LOADPR process of Promo sub system that was fairly complex project and required a lot of collaboration.

Developed and provided production support for United and Continental Airlines 2013 enhancement projects to best serve the combined members base of MileagePlus and One Pass.

Platform: IBM Mainframe, MVS, JCL, TSO/ISPF, PL/1, COBOL, IMS/DB2, EASYTRIEVE, ENDEAVOR, CA7, CA VIEW, MICROSOFT OFFICE.

KPIT/Contracted to United Airlines

Houston, TX

2011 – 2013

Project Type

MileagePlus System, The United/Continental merger, the single largest technology conversion in aviation history.

Role

Senior Developer –Development and Production Support

Responsibilities

Successfully completed several high visibility projects for the MileagePlus and One Pass merger and post- merger projects from Business design to implementation.

Subject Matter Expert (SME) for Partner system, GPS System, Financial & Billing reports, Chase CIF file processing and Elite Status files to SHARES and Amadeus. Involved in enhancements, development, testing, implementation and Production support.

Coordinated merger related upgrades, testing, production moves and other issues related to above tasks with HP’s offshore teams in India and China, Continental Airlines One Pass Marketing team and United Airlines’ MileagePlus Loyalty team.

Platform: IBM Mainframe, MVS, JCL, TSO/ISPF, PL/1, COBOL, IMS/DB2 EASYTRIEVE, Endeavor, CA7, CA VIEW, MICROSOFT OFFICE.

EDS /Contracted to Continental Airlines

Houston, TX

2002 to 2011

Project Type

One Pass Projects and Production Support

Role

Analyst / Developer

Responsibilities

SME for Continental Airlines Global Partner System.

Instrumental in successful implementation of new partners, participating in all project phases.

Developed proposals, estimates, project plans, project metrics, development plans, test plans, implementation plans and coordinated ongoing support.

Managed several software upgrade and conversion projects.

Managed work request acknowledgement, including update and resolution within a certain timeframe.

Led team of offshore developers on multiple enhancement and maintenance projects.

Provided on the job training by assigning tasks, preparing technical specifications and mentoring team in coding, testing and implementations.

Created monthly project metrics and project status summary data in Presage repository for One Pass Application.

Platform: IBM Mainframe, MVS, JCL, TSO/ISPF, PL/1, COBOL, IMS/DB2 EASYTRIEVE, ENDEAVOR, CA7, CA view, ORACLE 9I/PL/SQL, TOAD, SQL PLUS

Project Management Tools & Training: Digital work flow, ALDEA, PRESAGE, MS office and completed several EDS Project Management and Project Metrics related courses.

EDS / Contracted to Continental Airlines

Houston, TX

2002 to 2002

Project Type

CRM

Role

Consultant

Responsibilities

Successfully delivered several enhancements of COSTAR System and also created system documentation.

Designed and developed many new programs and stored procedures.

Supported and monitored COSTAR production cycle while on call 24/7 for COSTAR.

Proposed solutions to daily production problems considering timeliness, effectiveness and practicality in addressing those solutions and client needs.

Platform: Oracle 9I/PL/SQL, Visual Basic, Toad, SQL Plus, Crystal Reports.

EDS / Contracted to Continental Airlines

Houston, TX

2001 to 2002

Project Type

Revenue Accounting

Role

Information Analyst, Project leader

Responsibilities

Assisted Continental Airlines Revenue Accounting team in taking over the transition of new development project (RASCAL) from CGY/Earnest & Young.

Helped the CGY/E&Y team in testing and implementation of RASCAL System.

Involved in taking charge of maintenance team and led this maintenance contract from E.D.S side.

Created and maintained effective documentation of RASCAL.

Worked as a liaison between Continental Airlines, CGY/E&Y and E.D.S revenue accounting (Mainframe) teams to gather requirements and resolved testing issues.

Led team of three developers.

Platform: Oracle 9I, PL/SQL, Visual Basic, Toad, Crystal Reports.

EDS / contracted to Continental airlines

Houston, TX

2001 to 2001

Project Type

Airline Marketing (Global Partner System)

Role

Information Analyst, Project Leader

Responsibilities

Built an interface between Client Server and Mainframe side of GPS. This interface was designed to receive data from GPS in flat files using FTP and map and load the data to One Pass DB2/IMS database tables.

Led the team of two Developer on mainframe side and two developer on client server side in order to complete this project.

EDS / Contracted to DHS

Houston, TX

2000 to 2000

Project Type

Datadynamx.com

Role

Information Analyst, Project Leader

Responsibilities

Supported EDS/DHS new account. Worked on the Web HEDIS, a web enabled data warehouse that supports MCO’s (Manage Care Organizations) audit and regulatory reporting requirements.

Designed, developed and tested multiple measures using PL/SQL.

Led team of two developers and two testers for data validation and system testing.

Platform: Oracle 9I/PL/SQL, ASP, Toad, SQL Plus.

EDS / Contracted to Continental Airlines

Houston, TX

1998 to 2000

Project Type

One Pass Frequent Flyer Program

Role

Information Analyst, Project Leader

Responsibilities

SME in supporting the Reservation Productivity system. This system provided computerized support for Continental reservation agent incentive program.

SME for One Pass Partner sub system and partner’s billing reports.

Implemented several Airlines, Hotels, Car Rentals and banks as new partners to One Pass system.

Led and completed several major enhancement requests in support of One Pass and RAP systems, which included creation of SOW, estimates, technical designs, coding and testing of PL1/DB2/IMS programs.

Analyzed the RAP system and created proposal to enhance it and make it more efficient.

Coordinated massive year 2000 date conversion for RAP and One Pass Partner Sub systems.

Mentored several new team members.

CDI Information Services Contracted to Ford Motor Company.

Dearborn, MI

1996 to 1998

Project Type

FORD2000 (Globalization) Project

Role

Senior Programmer Analyst, Project Leader

Responsibilities

Responsible for the enhancement and maintenance to the receiving module of Common Manufacturing Management System (CMMS) at FORD Motor Company.

Involved in the analysis of present system functionality, design and implementation of new requirements of FORD2000 Globalization project.

Designed, coded and tested several COBOL/DB2/IMS DC programs.

EDS / contracted to General Motors

Troy, MI

1990 to 1996

Project Type

GMMACS Project NAO Financial

Role

Systems Engineer, Project Lead, Business Analyst

Responsibilities

Lead SE for the rewrite of LIFO Sub System for General Motors assembly and components plants. This includes interviewing various customers in order to create SLC output, technical design, construction, testing and implementation.

Prepared technical design specifications, coded and tested COBOLII/DB2/IMS batch and on-line programs for inventory sub system for General Motors components and assembly plants.

Prepared high level requirements, event response list, alternative solutions, recommended solutions for GMMACS project.

Designed and developed test plans, which included test cases, test criteria, expected results and resource needs, for new and existing program for LIFO Project.

Developed implementation plans, contingency plans, disaster recovery plans and production schedules for GMMACS project.

Participated in various Process/Quality improvement teams to reduce cost and increase efficiency.

Education and Training

Texas Southern University, Houston, Texas

oMajor: Computer Science

oDegree: Bachelor of Science

Graduated from EDS Systems Engineer Development Program (SED)

Completed numerous EDS/HP courses and trainings to enhance my technical, leadership, motivational, financial, communication and project management skills.

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