Customer Service Sales

Danny Markley

**** *** ****** **., *** Villages, FL 32162 • 334-***-**** • 352-***-**** • *******@***.***

» Objective: Entry into the Information Science Field to apply skills and begin new career with promotional goals.

» Profile: Detail Oriented IT graduate specializing in customer service and meeting project deadlines

Proficient in C#, HTML, CSS, PC hardware and software support, network support, and Linux support

Highly experienced in customer service, including problem solving and suggestive selling

Works wells in challenging, fast-paced, high-stress environments as an individual and a team member

Excellent written and oral communication skills

Capable of explaining complex software issues in easy-to-understand terms.

» Certifications

Testout PCPro

ID #: CRQ4 Date certified: 4/27/15

» Education

Wallace Community College, Dothan, Alabama - May 2015 Summa Cum Laude

Associate of Applied Science, Computer Science with focus on Computer Programming.

Baptist College of Florida, Graceville, Florida

Bachelor of Arts, Theology, June 1997

» Work Experience

T.G. I. Friday’s, Dothan, Alabama

Line Cook, 2007-2012

Maintained sanitation, health and safety standards in work areas

Verified deliveries, organized & properly stored restaurant provisions and inventory

Trained new personnel in cooking procedures and processes

Prepared a variety of foods according to customers’ orders or supervisors’ instructions, following approved procedures; verified that prepared food met requirements for quality & quantity

Organized eating, service and kitchen areas

Sears, Roebuck and Co., Dothan, Alabama

Sales Associate, Electronics Dept., Oct.-Dec. 2006 (Temporary position)

Answered customer questions about merchandise, made recommendations and advised customers on merchandise selection

Computed sales prices, totaled purchases, received and processed cash and credit payments

Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices

Kept inventory of supplies and equipment

Winn-Dixie, Dothan, Alabama 1994-2005

Pricing Manager, 2001-2005

Maintained pricing integrity for entire store using computer and organizational skills

Engaged in Customer Service in Managerial capacity

Responsible for department scheduling and reporting

Filled in for and assisted various duties, including Direct Receiving Clerk, and Office Administration

Deli Worker, 1994-2001

Additional Information and References available upon request.

Able to relocate.

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