Power Plant Active Directory
Resume:
Jonn Edward Twait
Objective
Multifaceted IT Professional who utilizes a unique array of talents and vision to provide technical solutions that support company objectives. Dynamic team player who has experience with office, linux, dos, and other programs across all Microsoft OS environments. Technology agnostic professional who knowledge of active directory (educationally and some hands on), scripting, planning networks, switches, routers, hardware and software platforms. Expert problem solver who rapidly diagnoses and resolves critical system issues. Forward thinking professional who understands that technology is rapidly changing daily and that staying on top of new technologies and trends is a necessity.
Experience
November 2014 – June 2015 Presidium Network Services LakeLand, FL
Desktop Support Technician
Resolved customer computer issues by providing technical knowledge. Troubleshoot/ resolved hardware/software issues on customer computers through remote access. Ensured that customers received the proper resolution. Also assisted with PBX and firwall issues with watchguard. Resetting passwords and adding and deleting users in active directory and changing email rules.
September 2013 – June 2014 McLaughlin Middle School and Fine Arts Academy Lake Wales, FL
Agriculture Teacher
Taught agri-science to 7 classes of students ranging in age from 10 to 14. Advisor to the FFA program. Worked with animals such as chickens, ducks, rabbits and pigs. Educated students on plants, fruits and vegetables. Rebuilt and established chicken coop which is currently producing income for the FFA program.
June 2011 – September 2013
Stream Global Services
Tampa, FL
Computer Service Provider
Resolved customer computer issues by providing technical knowledge. Troubleshoot/ resolved hardware/software issues on customer computers through remote access. Ensured that customers received the proper resolution and completed a follow-up interview.
August 2010 – Jan 2011
Fauquier County Public Schools
Warrenton, VA
Computer Technician
Ensured the districts computers were fully functional by completing help desk tickets. Troubleshoot/Fixed network connectivity issues- wired and wireless. Maintained computers making sure computer systems remained current and virus free. Supported the active directory and reset passwords.
December 2008 – July 2009
Wilmington Public School District
Wilmington, IL
Computer Technician
Troubleshoot hardware/software issues. Fixed network connectivity issues- wired and wireless. Maintained inventory and help desk ticketing system.
July 2004 – July 2008
Costco Wholesale
Morris, IL
Shipper/Receiver
Offloaded trucks and moved freight across the dock to be loaded to other destinations using lift truck and forklifts. Counted merchandise as well as watched for damaged products.
December 2000 – July 2004
Carpenters’ Union Local 916
Saint Charles, IL
Journeyman Carpenter
Constructed, built, and repaired commercial and residential facilities according to Illinois enforcement code. Extensive work with scaffolding for nuclear power plant outages.
Military Experience
March 1993 – October 1996 United States Air Force Pope AFB, NC
F-16 Crew Chief and Military Police Experience
Air Force Training Ribbon, Southwest Asia Service Medal with one device, National Defense Service Medal, Armed Forces Expeditionary Medal, Air Force Good Conduct Medal
Certifications
Florida Temporary Certificate, Grade 6- 12 Agriculture September 2013
Education
January 2010 – Oct 2011
DeVry University
Chicago, IL
Bachelors in Technical Management
Concentration in Networking
Dean’s List each trimester
Graduated with honors
Worked in the field as completing degree
August 2004 – May 2008 Joliet Junior College Joliet, IL
Associates in Applied Science
Network Specialist (A.A.S)
Computer Programming (A.A.S)
Certificate of Achievement-Network Specialist
Associates of General Studies (A.G.S)
References
Presidium Network Services, Florida
Jeff Stevens
acrj1v@r.postjobfree.com
863-***-**** ext. 302
Stream Global Services, Florida
Dell Pro-Tech Support (professional reference)
Dejan Dokic
acrj1v@r.postjobfree.com
Stream Global Services, Florida
Dell Pro-tech Support (professional reference)
Jeffrey Sweatland
acrj1v@r.postjobfree.com
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