Sierra Grant
Norfolk, VA *****
*******@****.*** - 1-757-***-****
WORK EXPERIENCE
Call Center Agent
Car buyers Associates/Heritage for the blind - Work at Home - July 2015 to August 2015 Responsibilities
I handled inbound calls of warm leads inquiring a quote for their junk cars. I was responsible for closing the sale by scheduling a time to have their vehicle towed from its location. I was paid an hourly $9 an hour and a commission. I was also responsible for pitching donations to a non profit organization called Heritage for the blind.
Independent Contractor
Itubs - Bakersfield, CA - January 2014 to March 2014 Responsibilities
I was responsible for Outbound calls to Senior Citizens in the San-diego area. These were leads for cold calls. I would set up appointments for Presentations for an outside sales rep. I would receive compensation for set appointments set and sales. We would offer the walk-in tubs with jet streams and other benefits. Accomplishments
Customer Service Representative/ caterer
Royal cuisine catering company - Virginia Beach, VA - April 2006 to December 2013 Responsibilities
I was responsible for selling catering services over the telephone, taking inbound calls. I was in charge getting the attention of the potential costumer by pitching him/her a service and explaining how it can be beneficial to them; I then proceed to answer any questions they may have. I sold a variety of products, which include memberships, supplies, goods and services.
Skills Used
Strong listening skills, Type 50 wpm, Multitasking ability, able to handle fast paced work, answers inquiry, problem solving, excellent communication skills.
Outside Sales Representative independent contractor Cresent credit processing - Dallas, TX - September 2012 to October 2012 Responsibilities
Cresent credit processing is a B2B credit processing and Merchant account company. I was responsible for making outbound cold calls selling them lower credit card transaction rates, terminals, or merchant accounts. I drove to the business location to close the sale. Outside sales independent contracter
Flashbanc - Boca Raton, FL - June 2010 to January 2012 Responsibilities
I was responsible for basically handling, answering telephone calls to inform, update and answer customers or subscribers concerns, queries and complaints relating to the type of account they are into, I had to explain products or services and prices, and answer questions from customers. I also keep record of names, addresses, purchases, and reactions of prospects contacted. I also received commission for selling credit card terminals
Accomplishments
I was able to have a career where I can interact with computers. Establish a good rapport with customers by resolving conflicts and negotiating, making decisions and solving problems, Thinking Creatively, Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
Skills Used
Social Perceptiveness, Negotiation, Persuasion, Talking to others to convey information effectively, and critical thinking.
B2b Outside Sales Representative
Encore Payment solutions - Work from Home
Responsibilities
I was able to do lead generating, gather information and contacts. I used persuasion to sell a product or service. I did proactive marketing in which prospective and preexisting customers are contacted directly and gain reception of incoming orders and requests for information. My customers owned their own business and I would cold call them to convince them to lower the rates for credit card transactions EDUCATION
Currently in some college for associates. in Liberal arts Major Saint Leo University - Virginia Beach, VA
2010 to 2013
High school diploma in general studies
Home school program in Private school. - Virginia Beach, VA 2008 to 2010
SKILLS
Intermediate experience with Microsoft word, powerpoint, excell, and Dynamics Crm ADDITIONAL INFORMATION
Ability to type 50 words per minute. Intermediate experience with Zendesk and Sales force.