Customer Service Machine Operator

MaRia A Ricks

***-* *******, ********* ** ***** ~ 256-***-****

Email: ********@*****.***

OBJECTIVE

Seeking a position to utilize my skills and abilities in a challenging and fulfilling career.

EXPERIENCE

Cashier

Wendy’s 2800 Memorial Parkway Huntsville, Al 6/2015-Present

•Receive payments by cash, credit cards or automatic debits

•Issue receipts and change due to customers

•Greet customers entering establishment

•Answer Customer questions

Customer Service Representative

WCCC – Muscle Shoals, AL 9/2013 – 8/2014

•Determine requirements by working with customers

•Answer inquiries by clarifying desired information; research, locate and provide information

•Resolve problems by clarifying issues; research and explore answers and alternative solutions; implement solution; escalate unresolved problems

•Fulfill requests by clarifying desired information; complete transactions; forward requests

•Sell additional services by recognizing opportunities to up-sell accounts; explain new features

•Maintain call center database by entering information

•Keep equipment operational by following established procedures; report malfunctions

•Update job knowledge by participating in educational opportunities

Relief Operator/Unloader/Machine Operator

North American Lighting - Muscle Shoals, AL 6/2012-4/2013

•Relieve workers for their breaks

•Read work orders or receive oral instructions to determine work assignments or material or equipment needs

•Metalize various parts of material, unload various parts of material and package off different materials

•Wash metal masks used in painting process of various parts. Shipping/Receiving

Cahier

Taco Bell – Muscle Shoals, AL 9/2011 – 9/2012

•Receive payments by cash, credit cards or automatic debits

•Issue receipts and change due to customers

•Greet customers entering establishment

•Answer Customer questions

EDUCATION

Northwest-Shoals Community College - Muscle Shoals, AL

•Ready to Work Program, Graduated 2014

Northwest-Shoals Community College – Muscle Shoals, AL

•GED 1996

PROFESSIONAL LICENSES AND CERTIFICATIONS

•Alabama Career Readiness Certificate (WorkKeys) 2014

•Alabama Certified Worker Certificate (AIDT) 2014

- References furnished upon request -

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