Manager Service

****, ***** **** *****, *** **** Sonaki Bengali 773-***-****

Chicago, IL-60616 https://www.linkedin.com/pub/sonaki-bengali/22/578/737 ******.*@*****.***

OBJECTIVE

Seeking a full time position where 3.5 years of business process management experience, academic knowledge and technical skills can contribute towards the growth and success of the organization.

EDUCATION

Illinois Institute of Technology, Chicago, IL January 2013 – August 2015

Master of Computer Science Current GPA – 3.54

Coursework: Operating Systems, Introduction to Algorithms, Advanced Database Organization, Science Of Programming, Computer Networks Fundamentals, Computer Networks- Network Services, Broadband Networks, Internet Technologies, Software Project Management

University of Pune, Pune, India May 2006 – May 2010

Bachelor of Engineering in Electronics and Telecommunication GPA – 3.50

TECHNICAL SKILLS

Application Programming: C, C++, Java, SQL, Socket programming

Web Development: HTML, XHTML, CSS, XML, JavaScript

Scripting: Python, TCL

Databases: Oracle 10G

Version Control: GitHub

Platform: Windows, UNIX, Linux

Tools: Eclipse, NS2, Visio, Oracle BPA, Amdocs Clarify CRM, MS project

Computer Networking: TCP/IP, UDP, DNS, HTTP, SMTP, BGP, EIGRP, OSPF, STP, VLAN, ATM, MPLS, ACL

CERTIFICATIONS/ WORKSHOPS

• CCNA: (Cisco Certified Network Associate: Routing and Switching): (CCNA- 200-120) (CSCO12734495)

• ITIL (Information Technology Infrastructure Library) TechMahindra Internal Certification

• Participated in ‘Ericsson Professional Training Program’ that covered explanation of GSM, WCDMA, & IP technologies.

• Attended Web RTC API programming workshop organized by IIT Real Time Communication Lab & AT&T. Created a browser based application to connect audio and video call between phone and a laptop.

PROJECTS

Multiuser Chat Room (Language: Java) (Feb.2015-Apr.2015):

Created a multiuser chat room, using socket programming in Java. TCP sockets were created between the client and multithreaded server for communication. The chat room has a facility of broadcast as well as private communication within same chat window. A user can selectively send one-to-one message to any client of his choice while the broadcast session is in progress. The text message can be encrypted to ensure secure communication.

DBMS like engine (Language: C) (Feb.2015-Apr.2015):

The goal of the project is to design a tiny database using the storage manager, buffer manager, record manager and an index structure. A storage manager allows read/writing of blocks to/from a file to a disk. Buffer manager manages a buffer of blocks in memory including reading/caching to a disk and block replacement using different page replacement algorithms. Record manager handles records having fixed schema.

Multimedia Traffic Scheduling (Language: TCL) (Sep.2014-Nov.2014):

Developed a software program using TCL- Tool command language and NS2 to generate IP multimedia and non-multimedia traffic from various sources and process it by a router using different scheduling algorithms. Produced the script for following tasks:

To generate the traffic

To schedule the traffic in the router in a round robin, priority scheduling and priority scheduling fashion.

To plot the graph of packets arrival vs. time

To calculate service time of the router for each packet.

Concurrency Problems (Language: Python) (Oct.2013-Nov.2013):

Simulated various concurrency problems using threads. The problems involved synchronization of multiple threads and deadlock safe implementation using locks and semaphores available in Python thread library API.

PROFESSIONAL EXPERIENCE

TechMahindra Ltd, Pune, India Process Designer Nov. 2010 – July 2014

Projects

BTB Service Management:

• Addressed live issues, identified the cause of the incidents and provided resolution/ workaround for service provisioning to business customers with consistent service level agreement of 95%.

• Evaluated data integrity reports, metrics, identified gaps in billing, CRM & service provisioning systems.

Strategic Numbering Program (SNP):

• Performed requirement analysis, demand management, process designing & consulting, process baselining to migrate service providers from legacy stack to strategic stack.

• Handled stakeholder coordination for CE analysis, business case clarifications and requirement establishment across major business releases.

ACHIEVEMENTS

• Received ‘Blue Ribbon’ Award from British Telecom in BT Challenge Cup competition for proposing a solution to reduce service fulfillment orders’ rejections by 15%.

• Recognized for individual and team performance, (by ‘Bravo’ and ‘Best team award respectively) at TechMahindra for incident management, technical excellence, delivery excellence.

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