Customer Service Manager

TAMMY LAWSON

813-***-**** * ***********@***.***

Objective

To obtain a secure position where my array of experience and positive fortitude will be utilized, while becoming more proficient, leading to mutual growth.

Ability Summary

• Microsoft Office: Word, Excel, Outlook

• QuickBooks

• Typing 59 wpm

• Internet Explorer

• 10-key 9102 kph

• Quicken

• Alpha 10,128 kph

• Windows XP Professional

Employment History

Project Coordinator Cardno 6/2015 – 09/2015 Riverview, FL

• Accurate completion of project contracts via data entry

• Proofing/proper set up of projects being presented to the client

• Create Excel based spreadsheets for a variety of projects

• Scanning documents / mail distribution and preparation / supplies procurement National Repairs Coordinator Cyprexx Services 03/2013 - 04/2015 Brandon, FL

• Due diligence repair bid writing for REO bank properties

• Customer Service

• Scheduling Vendors

• File management

• Dispatching

• Negotiating

• QA property inspections

Office Manager Sky King Airlines, Inc. 06/2010 - 03/2012 Lakeland, FL

• Managed office consisting of Flight Operations, Human Resources and Purchasing Dept

• Customer and Vendor Services

• Companywide travel arrangements

• Payroll

• Maintained confidential company correspondence and file management

• Maintained company calendar

• Assisted Executives with a wide variety of projects as needed Office Manager Paulie on the Spot Handyman Services 02/2007 - 06/2010 Valrico, FL

• Customer Service

• Maintained A/P and A/R

• Client follow-up

• Job scheduling

• Invoicing, Collections and Bookkeeping

• File Management

• Typing and 10-key operations

Telephone Surveyor Homeowner Homework/Eliant 02/2006 - 06/2010 Tampa, FL

• Contacted new homeowners on behalf of their builder to perform a telephone interview

• Efficiently scheduled my daily contacts for 12 divisions totaling over 160 homeowners

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