Customer Service Mechanical

CURRICULUM VITAE

VIBIN A. ALAMANA,

Alamana House

Nedumbassery PO

India,Cochin,Kerala

Mob +91-999*******

Email, ************@*****.***

Job Objective :

To obtain employment as a Service Advisor at a dependable organization. Offering expertise in liaison services and the ability to maintain and expand on the company’s customer base.

PERSONAL PROFILE

Hands-on experience in working as a Automobile Service Advisor

Profound knowledge of providing dealership

Strong knowledge in automobile parts

Superb interpersonal and customer service skills

Outstanding CSI track record

Strong communication skills to interact with customers, employees and vendors

Exceptional ability to process requests and explain repairing procedure

Ability to interact with end users and dedicated to maintain improved customer satisfaction

Self-motivated and quick learner

Good communication, interpersonal and leadership skills

Result oriented working method with the ability to manage change with ease

Strong in problem solving, co-ordination and analytical skill

WORKE EXPERIENCE

PRESENT WORKING. SERVICE ADVISOR AT VIVAAN HONDA COCHIN INDIA.(BODY SHOP)

SERVICE ADVISOR AT COSMIC HONDA (INDIA) ..3.6 YEAR

Scheduled the service appointments

Attended the customers in a timely, friendly manner and obtained vehicle information.

Referred to service history, inspected vehicle and recommended additional needed service

Rendered written cost estimate for manual labor and vehicle parts.

Checked on progress of repair throughout the day.

Presented and demonstrated vehicles

Increased conversions from leads to shown appointments.

MARIKAR MOTORS (INDIA) 2 YEARS AS SERVICE ADVISER.

SERVICE ADVISOR

Met and greeted service customers, attended service calls from customers to schedule appointments

Analyzed the progress of repair and service orders and informed customer accordingly.

Reviewed the results of customer satisfaction surveys with service managers.

Handled customer's questions and needs as needed.

Handled and followed up on all incoming phone, floor and referral inquiries.

Communicated promptly with customers and prospect.

Contacted existing customer base periodically via a CRM.

Created and maintained excellent customer relationships and CSI.

Checked email frequently and responded with a clear and concise message

EDUCATIONAL QUALIFICATIONS

Bachelor's Degree in Economics (Advance course of Tally)

University: Mahatma Gandhi University, Kottayam, Kerala (Maharajas College, EKM)

Automobile Diploma

University: Kalamssery Polytechnic

HSE/PLUS TWO

Institution: SACRED HEART Thevera

S.S.L.C

School: St. Thomas High School Ayroor

COMPUTER KNOWLEDGE

AutoCAD 2D & 3D – Mechanical 2008 - 2011

MS Office 2007

Advance course of Tally

Solid Works Mechanical 2011

ADDITIONAL SKILLS

Excellent customer service skills

Able to work on a rotating shift

Sound mechanical knowledge

Positive attitude and exceptional interpersonal skills

Well-honed computer and accounting skills

PERSONAL DETAILS

Fathers Name : Abdulla K. Alamana

Nationality : Indian

Religion & Caste : Islam, Muslim

Date of Birth : 16.01.1986

Marital status : Single

Sex : Male

Languages Known : English, Hindi and Malayalam

Driving License : Light Motor Vehicles (India,Kuwait) 286*********

Email id : ************@*****.***

DECLARATION

I hereby confirm that all the information provided above are true and correct to the best of my knowledge. I will be sincere and dedicated in my task, which will prove my honesty and hard working.

VIBIN ALAMANA

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