Customer Service Microsoft Office

Career Overview

Core Strengths

Accomplishments

Work Experience

YONNISHA WALKER

*** ***** **., *******, ** 77022 H: 713-***-**** C: 832-***-**** **************@*****.*** Highly enthusiastic customer service professional with 8 years client interface experience. i am currently employed as a shift supervisor for allied Barton security my main perspective is being focused on safety and security management, as well as asset recovery.I am Skilled in problem solving and conflict resolution.Security Guard equipped with an excellent memory and awareness of surrounding people, events and facilities. Exercises sound judgment during crisis and emergency situations.customer service rep. highly effective at handling confidential information and identifying system improvements with ease. Microsoft Office proficiency

Results-oriented

Self-directed

Excellent communication skills

Strong problem solver

Computer-savvy

Resourceful

Strong interpersonal skills

Pleasant demeanor

Understands grammar

Customer service-oriented

Time management

Order processing

Filing and data archiving

Critical thinker

Promoted to shift supervisor after two months of employment.Improved customer service ratings by 60 percent Implementation

Assisted in implementation of new tracking system that resulted in improved patient care.

Documentation

Documented patient information obtained from intake interviews.

% by streamlining business processes and enhancing website functionality. shift supervisor Oct 2015 to Current

Allied Barton security - Houston, TX

Designed security policies, alarm response protocols and access card guidelines.Recommended improvements in security systems and procedures.Implemented video surveillance, motion detection and closed-circuit television systems to aid in monitoring the premises.Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.Managed staff schedules for all shifts and events to minimize overtime costs.Developed procedures for the emergency response and crisis management, physical security, information protection, incident management and investigation units.

home health care provider Dec 2014 to Current

living creation - Houston, TX

Delegated staff nurse duties.Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.Ensured efficacy of treatments through monitoring of treatment regimens.Frequently commended for maintaining the safety, respect and dignity of residents.Provided treatment within scope of practice as defined by Educational Background

state law.Provided necessary health education training for patients. Associate of Science, criminal justice 2013

American Intercontinental University - Houston, TX, united states Member of crime prevention book Club with a 3.5 GPA

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