Customer Service Sales

NARENDRA (NICK) J. PANCHAL Email: ************@******.***

** ****** ********, *********, *** Ontario L4J 2Y7 Cell: 416-***-****

PROFILE

A well-rounded, technical support/ Sales professional with extensive experience with Fortune 500 companies in the IT industry. Excellent technical background in networking, hardware and software troubleshooting and Quality Assurance. Possesses strong interpersonal communication and problem solving skills. Able to establish and maintain strong customer relationships. Adaptable to new assignments and flexible to new tasks.

COMPUTER SKILLS

Computer Hardware:

Desktops/Laptops: IBM, HP, Toshiba, Dell, Apple and Sony

Printers:

Lexmark, HP Lasers, Brother, Samsung, Xerox & Generic brands

Operating Systems/ Software:

DOS, WIN 95/98/2000/NT/XP/7/8, AS400, HP UNIX, VISTA

MS products, Netware packages

Networks:

LAN, WAN, Token Ring, Novell, TCP/IP, SQL, Internet

EMPLOYMENT HISTORY

PANTECH COMPUTER SERVICES 2005-PRESENT

Senior field/ Sales support / Manager

(INDEPENDENT CONTRACTOR)

Performed full range of hardware/software troubleshooting and repairing of Printers/equipment

For corporate accounts onsite/ field support.

Provide On-site field/Depot support for computers, peripherals, laptops and printers.

Promote Customer Service and Sales for the company / B2B Oriented.

Sales for Printers, Toners, and other computer devices

Provide repair/ maintenance services for all brand Printers/computers

Built rapport with clients, performed service for several IT firms and organizations

Performed independent services for: City of Toronto IT dept./ MDS wireless/ Motion Technology

Mackenzie financial/ Ontario data supplies/Laser Matrix/ More…

COMPUTER PARTS ALLIANCE LTD 2005-2005

Depot Manager

Manage In-house depot service for computers and peripherals, and Printers repair centre.

Performed full range of hardware/software troubleshooting and repairing of equipment for depot repair centre.

Received “employee of the month” award.

MILLENNIUM DATA SYSTEMS 2002 – 2005

Senior Technician

Performed full range of hardware/software troubleshooting and repairing of equipment for

Corporate accounts onsite/ field support.

Provide On-site field support for computers, peripherals, laptops and printers. Helped in

Getting clients and promote Customer Service and Sales for the company.

Provided training to new technicians and assisted clients with computer needs and usage.

Reloaded images where needed, backed up software where needed.

Provided hardware and software service and support. Built rapport with clients.

Narendra J. Panchal Page 2

GE CAPITAL IT SOLUTIONS 2000 – 2002

Customer Support Representative

Performed full range of hardware/software troubleshooting and repairing of equipment for

Corporate accounts onsite (call bases). Provided field support.

Planned and supervised MS 2000 deployment/rollout of 1,400+ accounts at Molson’s Canada.

Worked onsite within the network development services for a large corporate account.

Provided training to new technicians and assisted clients with computer needs and usage.

Reloaded images where needed, backed up software where needed.

Provided hardware (laptops, desktops, printers) and software service and support.

Built rapport with clients.

MICROAGE INC. 1997 – 2000

Field Tech Support

Provided hardware and software support for several Fortune 500 companies. Worked with different operating systems. Serviced several printing devices.

Repaired desktops, laptops, LCD’s, servers, printers and other peripherals.

Assisted clients over the phone and solved problems.

Assisted other technicians with hardware problems and training.

AMEX CANADA 1997-1997

Consultant (Contract)

Gathered information regarding computer systems software and hardware within the company to integrate to Y2K.Interviewing at upper management levels.

LITTON SYSTEMS CANADA LTD. 1996 – 1997

System Technician

IBM CANADA 1995 – 1996

PC Hardware Support Specialist (Contract)

Provided help desk PC support for IBM products. Sold IBM antivirus software and IBM Help PC Membership online. Provided hardware and software support over the phone. Restored IBM images when needed, assist in installing software packages as required.

Received award for Outstanding Sales for Antivirus Software and Help PC Membership.

GE CAPITAL IT SOLUTIONS 1994 – 1995

Field Engineering (Contract)

Provided hardware (desktops, laptops, lcd’s) and software support/repairs,

As well as equipment for Fortune 500 companies.

EURODATA INC. 1992 – 1994

Field Engineer

Worked with numerous corporate clients in the field of HP and HP compatibles, IBM and Compaq systems.

These include laptops, desktops, LCD’s, printers, HP 1000/3000/9000 mini/mainframes.

Provided support from Belleville to London, Ontario.

Narendra J. Panchal Page 3

LITTON SYSTEMS CANADA 1980 – 1992

Senior Engineer Technologist/ Assistant Supervisor

Technical support for various hardware (desktops, laptops, lcd’s) /software and mainframe systems.

Experience in industrial, end-user, and on-site environment. Part of TEE (test equipment engineering dept)

Involved in planning and expediting of manufacturing equipment. Also worked with Quality Assurance.

EDUCATION / PROFESSIONAL DEVELOPMENT

Seneca College

Electronic Technology Diploma (Communications)

University of Toronto

Z80 Microprocessor Certification

Certificates obtained for professional development during the employment:

IBM RTC01, RTC02, APTIVA.OS/2,THINKPAD

Toshiba TCT and TAT

HP Printer Families

Compaq Desktop and Laptops

Clarify/Antenna Training

Lexmark Optra Series / Color series/multifeed units

Phone power and effective speaking training

Integrity training, TQM, JIT, WHMIS, SWAT, ISO9001

A+(Hardware) and MCSE- Microhard TechnologiesTrainings.

Grade 13(honors)- Harbord Collegiate Institute

Scholarship Grade 9-10 at Appleby College Institute, Oakville

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