B.Pravin

M: +91-979******* ~ E: acri6h@r.postjobfree.com

Career Objective

To derive a sense of professional achievement through challenging assignments in my career. Dedication towards work, zeal for learning and a friendly attitude makes me a good team player. Seeking a quality environment where my knowledge and experience can be shared and enriched.

Technical skills

Operating systems : Windows XP, Windows 7,8 & 10, Windows Servers

Mailing concepts : MS outlook 2007, 2010 & 2013, Netscape, web mailing, Citrix.

Package : Photoshop CS2, Ulead photo express, AutoFX, Gimp2.

Application : Baan, Hyperion, Maximo, Protime

Remote support : Dam ware, VNC, PCAnywhere, WebEx, Team viewer, Ammy admin

Mobile Supports : Blackberry, Android, Mac & Windows 8

Professional Certification

MCP Windows XP & 2003 Server Track ID - #6306389

HP Certified Professional (Accredited Platform Specialist) from HP Commercial desktops, commercial laptops & workstation.

Advanced Computer Hardware & Networking

Career Scan

Cameron Manufacturing India ltd currently working from 08.10.2012

Cameron Manufacturing India ltd. TIDEL Park, Coimbatore

Technical Support – Global IT Helpdesk support as IT Site admin, Info Technology

Roll & Responsibilities

To provide L1 & L2 support to the end-users in Windows XP, 7 and 2008 environment with first call resolution process.

To handle the Service Desk calls via Service-Now Platform, IP Phone and Emails

Installation of desktop operating systems - Windows XP & 7

Creating/Disabling/resetting password users accounts in Active Directory, SAP, Blackberry Server

Applying security policies by assigning appropriate roles and memberships depending upon the users both in AD & SAP

To co-ordinate with respective teams for Priority 1 until the resolution – Posting outage notification – To send SWN emergency notification to the IT leads globally

Installation and configuration of applications including MS Office 2010, Outlook 2010, Citrix ICA, Cisco VPN clients and MS Lync 2010

Exchange server 2010 tasks: Mail box creation – Mail forwarding – Setting Out of office reply – SIP account creation – Distribution list creation

To setup Emails on Blackberry/IPhone/android devices

To create Wireless accounts and to ensure the users are connected to Cameron’s network

To grant permissions/Mapping for users on network shares and to configure printers

To troubleshoot the issues related to SAP Security, Imagesite, SAP Printing, SAP Transport monitoring

To troubleshoot and fix the VPN issues and ensure the users get connected to Cameron’s network

To contact and inform IBM regarding server down and follow-up until the resolution

To push the software from SCCM server to user machine and to troubleshoot SCCM client in case of failure

To troubleshoot/repair issues related to MS Office 2010 and Outlook 2010 (profile recreation/backup/restoring).

To support internal websites and intranet related issues

Providing remote support using DameWare, VNC, AMMYY and Team viewer

Escalating the incidents those are not in the scope to the respective teams

ZF Wind power Coimbatore Ltd From 15.10.2008 - 08-10-2012

ZF Windpower Coimbatore ltd, Suzlon SEZ, and Coimbatore.

Technical Support – IT Helpdesk & PC Support Sr Engineer

Roll & Responsibilities

Day-Day closing of IT issues in co-ordination with Local and Belgium Team.

Installation, configuring, Troubleshooting and asset centrally maintained for Desktops, Laptops, Workstations, PEC Terminals, and Various models of standalone and Network printers in the Domain as well as Workgroup Network.

Installation, upgrading and troubleshooting of various application Software's

Telephone based remote service and also onsite support to customers pertaining to the problem reported.

Help Desk Support at Network Management Center for Internet & IPLC Customers 24/7 mode. Maintenance of systems with minimal downtime

Hardware and Networking establishment consultation for internal Departments.

Instituted new network infrastructure that improved systems efficiency and Dependability

Handling volume of Calls by logging, escalating and reporting with automated software.

Asset maintenance under ISO Standards

Configuring and troubleshooting all type of Scanners and wireless Pec terminals

Analyzing the customer issues and presenting problem description with salutation.

Providing presentation and conducting trainings for helpdesk engineers.

Maha Electronics Pvt Ltd From 18.12.2007 to 12.10.2008

HP Authorized Service Center - Coimbatore

Worked as Customer Support Engineer (Commercial Desktops, Laptops & Workstation)

Clients – Bosch, Suzlon, Lmw, Seforge & Dhl Express.

Roll & Responsibilities

Administration & Maintenance of Hardware peripherals.

Troubleshooting for all kinds of HP Notebooks.

To assemble, install and troubleshoot Notebooks.

Providing application support for the users.

Providing Onsite support for clients.

Dealing with customer escalations.

ENTER From 08.08.2006 to 15.12.2007

On Site Support Engineer -Lmw Coimbatore & GCT Anna University – Coimbatore

Grace Laser Jet Technology From 01.05.2005 to 30.07.2006

From 01.10.2000 to 30.06.2002

Desktop Service Engineer – Coimbatore

Personal Strength

Able to work hard with dedication

Expertise in working in fast-paced, high-tech environments requiring skills in scheduling,

Management and team building

Rich experience across functional area of System Hardware, Customer Care with vendor management

Track record of providing excellent customer satisfaction and management of work load

Keen interest in pursuing a challenging career as a Administrator

Able to maintain a positive mind set and able to work under pressure

Interpersonal Skills

Self-starter, Good Team player, Good Leader, Effective communicator, Assertiveness

Education

2009 Bachelor of computer application in Tamilnadu Open University, Chennai

2005 Diploma in Mechanical engineering Course completed in

C.I.T Sandwich Polytechnic College, Coimbatore

2000 Passed out SSLC from Mani Higher Secondary School, Coimbatore

Personal Details

Father’s Name : C.Balakrishnan

Contact & Permanent Address : New no 33, Old no 47C, Andalstreet No1,

Lakshmipuram, Peelamedu,

Coimbatore – 641004. Tamilnadu

Date of Birth : 11th August 1983

Sex : Male

Marital status : married

Languages known : English, Tamil & Telugu

Nationality : Indian

Passport no : H7176211

Notice period : 30 Days

Date: B. Pravin

Contact this candidate