Administrative Assistant Customer Service

ADMINISTRATIVE SUPPORT SPECIALIST

HIGHLIGHTS OF QUALIFICATIONS

Accomplished Customer Service professional with experience in an office setting and in the service industry

Self-starter adept at problem identification and resolution

Excellent organizational proficiency, including demonstrated ability to pay close attention to details

Exceptional ability to communicate with individuals at all levels

Certified Medical Administrative Assistant

Proficient in Microsoft Office (Word, Excel, Power Point)

PROFESSIONAL EXPERIENCE

Mail Clerk and Mail Machine Operator, Novitex, NY 2014-2015

Affix postage to packages or letters by hand, or stamp materials, using postage meters

Read production orders to determine types and sizes of items scheduled for printing and mailing

Answer inquiries regarding shipping or mailing policies

Sort and route incoming mail. And collect outgoing mail. Using carts as necessary

Releases packages or letters to customers upon presentation of written notices or other identification

Teller, Oritani Bank, NJ 2011-2014

Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds

Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips

Enter customers’ transactions into computers to record transactions and issue computer-generated receipts

Balance currency, coin and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines

Examine checks for endorsements and to verify other information such as dates, bank names, and identification of the persons receiving payments and the legality of the documents

Order a supply of cash to meet daily needs

Prepare and verify cashier’s checks, and money order

Identify transaction mistakes when debits and credits do not balance

Explain promote and sell products and services

Assistant Manager/ Cashier, Jamaica Grill, NJ 2004-2011

Collect customer payments by cash, credit cards, or automatic debits and issue receipts accordingly

Investigate and resolve complaints regarding food quality, service, or accommodations

Greet guests and assign them to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seating’s

Speak with patrons to ensure satisfaction with food and service, to respond to complaints

Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities

EDUCATION & CERTIFICATION

LasComp Institute, Medical Administrative Assistant Specialist program, Hackensack, NJ 2015

CMAA – Certified Medical Administrative Assistant - NHA

Microsoft Office Suite, Medical Administrative Assistant, MediSoft, Electronic Medical Records, Medical Terminology

Bergen Community College, Central Sterile Technician program, Paramus, NJ 2014

Hackensack University Medical Center Internship

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