Customer Service Sales

Susan Mechlin

Office Representative and Sales Agent

Mountlake Terrace, WA 98043

*******@*****.*** - 425 -777-1283

• Vast experience in of customer service, retention, sales, marketing and office management

• Current License in Property and Casualty, Life and Health for Washington.

• Highly effective customer service and problem solving skills.

• Strong organizational, planning skills

• Commitment to quality Customer Service

• Ability to successfully communicate policies, and claims processes to current and prospective to current and prospective customers

Authorized to work in the US for any employer

WORK EXPERIENCE

Jim Howard

State Farm Insurance - Kirkland, WA - May 2014 to Present Responsibilities

Clearly explain,quote products and complete sales process for new customers. Conduct policy reviews and offer product recommendations to existing customers Carry out policy updates and maintenance processes for new and existing customers Successfully execute goals and requirements

Billing and Collections Specialist

Maintain process of contact and follow up to maximize customer retention. Claims Followup

Skills Used

Strong Communications skills, verbal and written

Working knowledge of Word, Excel, Outlook

Vast experience insurance fields.

Knowledge of Current insurance trends and marketing strategy Ability to adapt quickly to change

Creative listening and problem solving training.

Office manager, Sales Agent

Carol Andrews State Farm Insurance - Bothell, WA - November 2007 to August 2013

• 1st contact for All New Business and Customer Care and Service

• Primary Producer for Property and Casualty Policies including Small Business.

• Appointment Setter for Key Agent for Life and Health products

• Managed payments and claims for Customers.

• Responsible for updated of office systems and maintenance environment

• Upkeep of customer files and data

Office Manager, Sales Agent

Juliann Kobs, State Farm Insurance - Seattle, WA - April 2004 to October 2006 EDUCATION

Business Management

Philadelphia College of Textile and Design - Philadelphia, PA Management

University of New Hampshire - Durham, NH

SKILLS

• Well-developed interpersonal abilities and a true sense of employer loyalty. • Experience training and mentoring co-workers. • Word, Excel and Outlook proficiency • Strong phone and written communications skills

• Capability to Work independently • Ability to establish and retain good customer relations • Creative and effective problem solving skills

ADDITIONAL INFORMATION

Additional Employer Experience:

Aon Insurance - Bellevue Wa

RV Insurance Sales and Customer Service

Aon Insurance - West Chester, PA

Nurses Malpractice Insurance

Enrollment, Billing, Claims and Customer Service

Premera Insurance/Northstar Division

Healthcare Enrollment and Customer Service

Insurance Overload - Assorted Call Center CSR Temporary appointments Aetna/US Healthcare

National Account CSR

Enrollment,Billing and Claims, Collections

Retail Sales and Sales Department Management

Contact this candidate