Customer Service Manager
Resume:
TREENA CALDWELL
Dickinson, Texas 77539
404-***-**** ******@*****.***
Office Manager/Administrative Support Specialist
Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an Office Manager, Administrative Assistant, Secretary, and Office Clerk. Solution focused, accurate individual who thrives on organizational and time management efficiency. Highly motivated, thorough administrator with excellent written and verbal communication skills and the ability to manage multiple tasks with minimal supervision. Offer advanced computer skills in MS Office Suite and other applications/systems.
CORE PROFESSIONAL STRENGTHS
Office Management
Staff Development & Training
Policies & Procedures Manuals
Notary
Account Reconciliation
Excel, PowerPoint, Word
Accounts Payable/Receivable
Payroll (QuickBooks)
Records Management
Expense Reduction
Human Resource Management
10 Key
PROFESSIONAL EXPERIENCE
Office Manager
Meridian Restoration Inc. Suwanee, GA 2012/June 2015
Quickly became a trusted assistant to the company President and Vice President and earned a reputation for producing high-quality work. Promoted within 6 months from Operations Assistant to Office Manager, responsible for managing office personnel.
Successfully reduced workers compensation premiums and increased the company insurance savings by 7% by implementing a “Drug Free Workplace” program and meeting stringent certification requirements by the Georgia State Board of Workers Compensation
Manage project accounting to include Accounts Payable/Receivable and expense-control procedures, including bank and account reconciliation, disbursements, billings, invoicing, purchase orders and inventory verification, chargebacks, and preparation of daily bank deposits, using QuickBooks software
Establish and maintain Human Resources-related employee files while processing all salary increases, deductions, garnishments, benefits, payroll exceptions, W-2 withholdings, and 401K contributions while exercising a high level of confidentiality
Act as a liaison between organizations, corporations, vendors, and clients to ensure effective information flow, exceptional customer service, sales opportunity development, and timely issue resolution.
Successfully reduced spending in areas such as office supplies, office machinery maintenance, and monthly vendor dues by monitoring usages, managing receipts and implementing cost saving changes necessary and by reducing creditor late fees.
Business Office Associate
CarMax Auto Superstore Norcross, GA 2010/2012
Processed over 300 vehicle purchase agreements and appraisal purchase contracts including delivering pricing information and full contract signing with customers.
Processed all incoming and outgoing title paperwork and transfer vehicle requests.
Received customer payments for vehicle purchases and vehicle car payments.
Performed Notary Public duties on all Limited and Secure Power of Attorney paperwork.
Reconciled safe daily and distributed cash drawers throughout business office.
Performed titling, and payment duties during weekly car auctions.
Operated front Customer Service desk including distribution of vehicle tags for test-drives, assisting Sales Managers and customers, and answering switchboard calls.
Employment Gap – 2007/2010
I was blessed to have an opportunity to become a stay at home mom. During this time I created a network for working mothers and stay at home moms that supported each other by offering free childcare for emergencies and appointments.
Purchasing & Estimating Administrator
Touchstone Homes, Suwanee, GA 2005-2007
Restructured and improved the Rebate and Model discount programs and successfully procured over $400,000.00 in rebates and discounts in less than a year.
Promoted from Estimating Assistant to Purchasing & Estimating Administrator within 8 months of employment.
Appointed first women to sit on the Trade Partner Council and the Trade Partner Relations Committee in order to help improve builder and trade partner relations.
EDUCATION
DeVry University - 53% Bachelor’s Completed Duluth, GA
WestWood College Atlanta, GA
Connecticut School of Broadcasting Atlanta, GA
Aurora University Aurora, IL
Evanston Township High school Evanston, IL
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