Customer Service Microsoft Office

San Pedro, Gilla Baroa

** ***** ***** **. ***** Homeland Homes 2 Sta. Lucia Quezon City

Email: **********@*****.*** Tel: 090********(Mobile)

Employment History

April 2011 – April 2015

1. Citibank

Position Title (Level) : Receptionist

Specialization : Customer Service

Work Description

Greet all incoming visitors and inquire person/tenants to be visited and purpose of visit.

Request incoming visitors to present a valid identification card in exchange of the Cititower’s visitor’s pass.

Always remind visitors to wear/pin their issued visitor’s ID while inside the building.

Guides and assists visitors.

Prepares a report for loss ID for record purposes.

Familiarize the name of tenants, their employees where they hold office, including visitors entering the building.

Issue visitors’ ID to all incoming visitors.

Conducts inventory of visitors’ ID.

April to Sept. 2010

2. Richbert Marketing

Position Title (Level) : Front Desk/Receptionist

Specialization : Customer Service

Work Description

Greets and welcomes visitors coming in the company.

Assists, directs and attends to visitors’ queries.

Answers phone calls and directs callers to concerned employees.

Organizes and maintains visitors’ registry and ensure data were correctly inputted.

Educational Qualification:

• Our Lady of Fatima University (OLFU) 2006-2009

-Bachelor of Science in Nursing

• San Miguel Rural Development High School (SMRDHS) 2000-2004

• Maligaya High School (MHS) 2004-2005

Trainings/Achievements

Our Lady of Fatima University

• Medical transcriptionist

• English 3 Speech and Oral Communication w/ lab training

• International Phonetic Alphabet, Letterforms, symbol and sounds

• English 2 Basic Communication Skills 2

• English 1 Basic Communication Skills 1

• Introduction to computer (typing accuracy, history, ethics, parts of the computer, Microsoft office)

Red Cross Member

• First-Aid Training

• Basic Leadership Training / Leadership development program

• Disaster Training Program

• Leadership Formation Course

• Youth volunteer orientation course

Training and seminar

-Basic First aid training 2012

Premium Security and Investigation Agency Inc.

( Cattleya Bldg. Salcedo St. Makati city)

-Customer service seminar 2015

8741 Citibank Building Paseo de Roxas Makati City

Skills/abilities:

• Computer literate- knowledge and ability to use computer, computer programs and other

application

• that is associated with computers.

• Interpersonal skills - able to get along well with co-workers and accept supervision.

• Attention to detail - ensure tasks are completed correctly and on time. Concerned with quality.

• Hardworking - hard work and perseverance, industrious.

Personal Particulars & Preferences

Date of birth : March 21, 1988

Age : 27

Civil status : Married

Nationality : Filipino

Gender : Female

Religion : Catholic

Height : 5'3"

Weight : 51 kg

Language spoken : Tagalog / English

References:

1.Mauro Cabang - Officer In-Charge (Citibank Tower) -+639*********

APPLICANT

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