Customer Service Data Entry

** ***** ** ******, ** ***** 732-***-**** ***********@*****.***

James Byers Jr.

Objective

United States Army Veteran seeking employment within the field of Telecommunications.

Experience

Jan 2008 – Present

Spectrotel INC

Neptune, NJ

Network Operations Technician

T1 circuit troubleshooting (voice and data)

Ethernet over Fiber circuit troubleshooting

Ethernet over Copper circuit troubleshooting

SIP Trunking

DSL

UNEP POTS service

Customer Service

LAN/WAN configuration and troubleshooting

Peer to Peer Training

Hosted PBX trouleshooting

Coordinate repairs with 3rd party vendors to solve customers’ issues

Alarm monitoring

Point to Point circuit troubleshooting

Daily use of trouble ticketing system

Data Entry

24x7 technical support

Feb 2006 – Jan 2008

Monmouth Telecom

Redbank, NJ

Network Operations Technician

Voice and Data circuit troubleshooting

Email troubleshooting

24x7 alarm monitoring

Coordinate repairs with 3rd party vendors to resolve customers’ data or voice issues

Daily use of trouble ticketing system

Data Entry

Salary Requirements

Negotiable

References

References are available on request.

Contact this candidate