Nurse Practitioner Customer Service

Rachel L. Eisenberg, msn, arnp, fnp-c

Boca Raton, FL

954-***-**** ò ************@*****.***

www.linkedin.com/in/racheleisenberg88

Nurse Practitioner ò Registered Nurse ò Charge Nurse

Family Healthò Dermatology Procedures ò Women’s Healthò Clinical Knowledge ò Skin Treatments

A compassionate, knowledgeable, award-winning Board Certified Nurse Practitioner with a passion for helping others gained from my extensive experience-counseling patients for basic geriatric, medical, surgical, women’s health encounters, and cosmetic dermatology and other medical procedures. Exceptional academic qualifications including the receipt of my Master of Science in Family Nurse Practitioner May 1st, 2015, Bachelor of Science in Nursing, Associates of Arts in Family & Child Sciences and years of experience evaluating patient health needs, creating and implementing health care plans and maintaining accurate medical records. Consistently striving to provide all patients with outstanding care and support to help improve quality of life. Exceptional work tenure, showing promotions from within for the ability provide exceptional medical services to patients.

Selected Highlights

Received multiple awards, including Boca Raton Community Hospital Medical-Surgical Telemetry Nurse of the Year, and Boca Raton Regional Employee of the Month and Patient Satisfaction Champion.

Achieved more than 669 hours of advanced hands on-clinical experience while attaining my Master of Science in Family Nurse Practitioner from Florida Atlantic University (1485 while attaining my bachelor’s degree).

Oversee 50 patients and 12 nurses per shift, creating schedules, staffing nurses, computer charting, running codes and budgeting.

Mentor and Precept new RNs and students – create an atmosphere focused on teamwork, patient care, customer service and collaboration – able to achieve a 100% retention rate of my preceptors making their 1 year mark

Serve as a Charge to a very busy M/S and Telemetry unit – play a key role in ensuring efficient admissions and discharges (over 15 per shift)

Collaborate with House Supervisors, Social Work, ER, ICU, Pharmacy, Laboratory Services and Materials Management to ensure each patient has a consistent service and all needs are met

Serve as a Manger, handling difficult situations with staff – discipline/tardiness and working out solutions

Provide exceptional patient care while assisting patients with their medical needs, resulting in high satisfaction ratings – increased overall customer service ratings by 20% and achieved a 100% no fall ratio.

Multiple women’s bimanual and speculum exams, STD counseling and testing, Birth control counseling

Removal of skin tags and Keratosis with cauterization or liquid nitrogen

Practice on lasers for acne, psoriasis, and rosacea

Core Competencies

Patient Assessments

Medical Terminology

Women’s Health

Dermatology

Family Practice

Nursing

Pathophysiology

Medicare & Medicaid

Family/Patient Education

Prescriptions

Treatment Plans

Cardiovascular Health

Education/Licenses/Certifications

Florida Atlantic University, Boca Raton, FL: 2015

Master of Science - Family Nurse Practitioner (GPA: 3.772)

Clinical Experience: Student Health and Women’s Clinic (360 hours); Dermatology of Boca (40 hours);

Dr.Mark Kaylin Internal Medicine & Nephrology; Sy Munzer Dermatology (60 hours); Nurse for Underserved Populations Abroad in Guatemala; Clinical Practicum at MD Associates (180 hours). Total Hours - 669

Relevant Coursework: Advanced Pathophysiology, Advanced Practice and Caring, Advanced Nursing care of the family, Nursing Research & Theory, Roles and Policies, Advanced Health Assessment, Advanced Pharmacology, Primary 1 -3, Women’s Health, Advanced Pediatrics

Awards/Honors: FAU FNP Nursing Leadership Excellence Award

Clubs/Activities: Sigma Theta Tau, Guatemala Medical Mission Trip

Nova Southeastern University, Fort Myers, FL: 2011

Bachelor of Science - Nursing (GPA: 3.50)

Clinical Experience: Lee County Health Department, Pediatrics, Maternity, Medical-Surgical, Telemetry, Trauma Stepdown Unit, Emergency Room, Assisted Living, Endoscopy, Operating Room, and Dementia Units.

Total Hours – 1,485

Relevant Coursework: Foundations of Nursing, Anatomy and Pathophysiology, Math, Health Assessment, Statistics, Primary Concepts, Pharmacology, Adult Nursing I-II, Leadership, Research and Evidenced Based Practice, Maternity and Children, Community Health, and Current Issues in Nursing.

Awards/Honors: Sigma Theta Tau Member; Student Leadership Award for Student Government Association Public Relations Chair; Student Leadership Award for Student Government Association President; Student of the Year Nominee; Student Involvement Award

Clubs/Activities: Nursing Student Association; Friendly Fins Community Service Club; Student Government Association – President and & Public Relations Chair

Florida State University, Tallahassee, FL: 2009

Associates of Arts - Associates of Family & Child Sciences

Licenses:

Florida ARNP License # ARNP9336214

Certifications:

Advanced Cardiovascular Life Support (ACLS)

Basic Life Support (BLS)

Professional Experience

Boca Raton Community Hospital ò Boca Raton, FL ò 2012 – Present

Charge Nurse, Medical-Surgical Telemetry Unit (2012 – Present)

Preceptor, Medical-Surgical Telemetry (2012 – Present)

Staff Nurse, Medical-Surgical Telemetry Unit (2012 – Present)

Clinical Nurse Manager, Medical-Surgical Telemetry Unit (2012 – 2014)

Oversee 50 patients and 12 nurses per shift, creating schedules, staffing nurses, computer charting, running codes and budgeting in highly acute environments.

Mentor and Precept new RNs and students – create an atmosphere focused on teamwork, patient care, customer service and collaboration – able to achieve a 100% retention rate of my preceptors making their 1 year mark

Serve as a Charge to a very busy M/S and Telemetry unit – play a key role in ensuring efficient admissions and discharges (over 15 per shift)

Collaborate with House Supervisors, Social Work, ER, ICU, Pharmacy, Laboratory Services and Materials Management to ensure each patient has a consistent service and all needs are met

Serve as a Manger, handling difficult situations with staff – discipline/tardiness and working out solutions

Provide exceptional patient care while assisting patients with their medical needs, resulting in high satisfaction ratings – increased overall customer service ratings by 20% and achieved a 100% no fall ratio.

Administer medications while coordinating with Physicians based on specific patients’ needs, monitoring their progress and adjusting to different medications if needed.

Create and track plans of care for patients ensuring a continuity of care.

Achieved numerous Wow awards (gold level – showcasing at least 10 personalized cards) for going over and above the call of duty to make every patient a priority

Increased Press Ganey scores, and achieved record 95% ratings

Educate patients and families on patients’ progress, treatments and medications used, and how they can assist patients once they exit the hospital.

Prescription Pad ò Plantation, FL ò 2006 – 2008

Intern

Provided customer service while answering phone calls.

Ensured accuracy while sorting and counting medications.

Worked as a cashier ensuring all transactions were accounted for at the end of each shift.

Used medical expertise to give advice and instruction on medication use.

Maintained accurate and detailed records and documentation of patient history and treatment.

Additional Credentials

Technical Skills

Awards

Affiliations

Interest/Activities

Microsoft Office: Word, Excel, PowerPoint, Outlook; McKesson; HED; CPOE; EMRs; AdminRx

Boca Raton Community Hospital

Medical-Surgical Telemetry Nurse of the Year

Boca Raton Regional Employee of the Month and Patient Satisfaction Champion

Boca Raton Regional Patient Satisfaction Champion

American Heart Association

American Association of Nurse Practitioners – Member

Palm Beach Nurse Practitioner Association - Member

Patient Education Council – Founder

Falls Prevention Committee – Founder/Educator

Joint Commission Committee – Member

Ethics Bowl – Participant

Volunteer activities (Heart walks, Fundraisers, Food bank volunteering, Medical Mission Trips)

Family Time, Traveling to see and learn about other cultures, Technology, Research, Traveling, Cooking, Community Service, Reading Books, Socializing, Outdoor Activities & Sports, Movies, and Music.

Professional References: Available Upon Request

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