Customer Service Medical Assistant

Shanita Baptiste 832-***-**** Houston, Tx ***** ***************@*****.***

Career Summary:

Healthcare industry professional, with over 14 years of medical/corporate office and customer service experience.

Skills:

Scheduling 10 key by touch Power Point/Excel Medisoft/Meditech Vital Signs

EKG ICD9/CPT codes Injections Charting HIPPA/JCAHO

Certifications: Medical Assistant

Red River ENT Alexandria, La 10/2014 – 08/2015

Medical Assistant

Vital Signs

Data entry

Assist with office procedures such as Balloon Sinuplasty/Turbinate Reductions

Administer antibiotic injections and steroid injections.

Verify medical information of patients

Scribe

ICD 9 coding

Charting

Administer administrative operations (e.g. managing multiple phone lines, fax, file etc)

Schedule patients for procedures and surgeries.

Provide Pre-op and Post-op instructions.

Send prescriptions to the pharmacy for patients.

Schedule CT Scans

Gather information to refer patients to other Dr. Offices.

Triton Hospitalist Group Houston, Tx 08/2012-11/2013

ED Physician Scribe/Secretary

Administered administrative operations (e.g. managing multiple phone lines, fax, file etc)

Confirmed procedures and request with the Doctor.

Received lab results on patients and entered results into the computer system.

Provided customer service with past patients in regards to the company’s policy and procedures.

Provided customer service with multiple Dr. offices, insuring our services are to their likings.

Follow up calls to patients and doctor offices.

Charting

Data Entry

Completed and generated daily reports.

United Healthcare Houston, Tx 01/2010-07/2010

Customer Care Professional

Quoted insurance benefits to multiple carries and eligibility/benefits to providers.

Answered multiple calls (call volume daily 40-60) in a call center setting.

Provided customer service

Entered insurance carrier demographic information into the system.

Verified insurance referrals

Verified demographic information.

Christus Health Alexandria, La/Houston, Tx 02/2000-5/2009

Medical/Corporate Receptionist

Courier/Patient Registrar Lab and Radiology

Administered administrative operations (e.g. managing multiple phone lines, fax, file etc)

Courier distribution of laboratory specimens/supplies for multiple Doctors’ office

Receive lab results and charted results in patients’ charts.

Admitted patients and completed intake for laboratory testing or radiology test.

Managed outpatient processing.

Accounts receivable and payable.

Data entry into Meditech and Start Navigation software.

Coordinate conference meetings and arranged board rooms for meetings and events

Education: Texas School of Business Medical Assistant 2012 /NSU of Louisiana 2000-2003

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