Customer Service Sales

ERIN BROWN

**** *** ***** **. #***, Round Rock, TX 78681 C: 714-***-**** ************@***.***

EXPERIENCE

Recruiter

American Cancer Society

Austin, Tx 6/2015- current

Cold calling businesses to get participants in the making strides against breast Cancer walks, sending out emails leaving messages, coming up with ways to get people interested in supporting a cause getting them excited to be involved in helping cultivate team leads, fundraising for the issue, being a support system and always providing the correct answers to any questions participants may have.

Customer Service Rep. Home Team Pest Defense- Austin, Tx 9/2014 - 6/2015. Assisted customers and technicians with Inbound/outbound calls. Answer and transferred appropriate and calls. Scheduled/reschedule appointments also technician visits. In charge of 6 technicians schedules.Also responsible for clerical work and filing.

Outbound Personal shopper

The Liquidation Channel - Austin, tx 2/2013- 12/2013

Placed special merchandise orders for customers. Shared product knowledge with customers while making personal recommendations. Demonstrated that customers come first by serving them with a sense of urgency. Worked as a team member to provide the highest level of service to customers. Maintained friendly and professional customer interactions.

Sales Associate

Lacoste - Austin, Gulfport, MS 11/2011- 6/2013

Stayed on trend in savvy fashion. Operated a cash register to process cash, check and credit card transactions. Placed special merchandise orders for customers over the phone and in person. Shared product knowledge with customers while making personal recommendations. Took the time with customers to insure they received what they were wanting and built a relationship to grantee future purchases. Facilitated monthly and quarterly physical inventory counts. Worked as a team member to provide the highest level of service to customers. Maintained friendly and professional customer interactions. Verified that all merchandising standards were maintained on a daily basis. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Placed special orders and called other stores to find desired items.Computed sales prices, total purchases and processed payments

University of Texas

Assistant CIS (Class Interview Survey) 6/07-1/10

Editing Scantron's, putting information into the computer, classifying documents, alphabetizing, ensuring all proper sections are represented an accountant for, answering phones, giving direction too each individual professor's class and specification of that class

Sales Associate

Victoria's Secret - San Antonito, Hattiesburg, Austin, TX, MS 5/2005-6/2007

Dressed in sample and completed garments for photographs and displays. Measured customers for size and recorded measurements for use in alterations.Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Placed special merchandise

orders for customers. Demonstrated that customers come first by serving them with a sense of urgency. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.

EDUCATION

Associate of Arts: English

Mississippi Gulf Coast Community College - Perkinston, Biloxi, MS, United states

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