Customer Service Human Resources

Kevin Soto

**** **** ********* ******-*******, Illinois- 60634-773-***-****

*************@*****.***

OBJECTIVE

Looking to apply my various skills such as Office Management, Computer Software, Customer Service, and Marketing to a successful company. I am interested in long term success and potential growth within your firm.

EDUCATION

North Eastern Illinois University

2012 to Present, expected graduation date: spring of 2016

Major: Human Resources

EMPLOYMENT HISTORY

November 2014- PRESENT Chicago Health and Wellness Alliance Chicago, Illinois

OFFICE MANAGER

Following up with various insurance companies regarding claims and medical codes

Collecting patient payments using the practice software called Kareo, Practice Fusion

Creating an entire website for our business

Managing employee payroll and scheduling

Creating Excel spreadsheets and PDF’s for patient records and office organization

Marketing the practice via other websites and listing the general information

Maintaining and updating the practice website when needed

Answering patient phone calls and scheduling appointments

November 2012- OCTOBER 2014 JP Morgan Chase Chicago, Illinois

BANK TELLER

Taking Customer transactions while delivering exceptional customer service

Responsible for multiple bank entities

Fluent in policies and procedures

Deepening and discovering customer needs to make quality referrals

Lobby Leading and directing customers based on their needs

Helping the branch achieve operational excellence

Preparing cash shipments

June 2010 – December 2011 IT Impact Chicago, Illinois

JUNIOR WEB PROGRAMMER

Designed websites

Built websites from scratch, organized files, filing, office cleaning.

Responsible for keeping track of company bills and expenses using Quick Books

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