Customer Service Driver
Resume:
Tamelia Richardson
Houston Texas 77029
Honeywell Processing Solution Supply Chain Analyst 2012 – Present
Duties: Supervise and direct freight processors. Coordinate inbound and outbound freight activities. Develop and maintain successful relationships with internal, external customers and carriers. Perform negotiation methods with freight carriers on their services and cost. Always use the best operational practice that will benefit the operation flow. Maintain accurate cost, and tracking data. Expedite customer orders. Assist customer service by resolving any issues that they may have with freight tracking and or service failures. Create metrics and SOP for the shipping and packing process that will improve the efficiency of the company shipping procedures. Provide and promote lean management. Generate weekly invoice reports for 3PL to pay company freight bills. Review discrepancies. Update and train all shipping personal on ERP system. Promote and utilize 5S. Create and resolve CA reports and by utilizing the RPS methodology. Address and resolve customer complaints and quality issues. Assist with trade and compliance issues involving ECCN, HTS codes and NLR. Process freight claims. Start up and implementation of current site Logistics lead. Six Sigma Green Belt Certified and SAP super user. CEVA Logistics Sr. Safety and Compliance Specialist 2011-2012
Duties: Process new driver applications. Ensure compliance on new driver hires according to company policies and DOT regulation. Audit driver files and resolve issues regarding residency cards, insurance, and TWIC and DOT physicals records. Ensure safety is being met by the new hires and company drivers. Activate driver files when the new hire process is completed. Keep the team compliance team trained and informed on DOT, Hazmat and OSHA guidelines and updates. Run driver MVR record and review medical certifications. Pinnacle Transportation Safety and DOT Manager
2010- 2011
Duties: This position is accountable for managing, overseeing and effectively implementation of strategic safety throughout the company, while making sure that the company’s fleet, drivers, and employees are in compliance with the DOT and OSHA rules and regulations. Develop and implement safety related incentive program for all associates. Improve and assist in the continued developed of the company. Maintain safety files and records. Provide random drug testing. Reviewing drivers logs. Conduct driver audits on MVR reports and driving stats. Insure the inspections and registration was up to date on the company fleet. Investigated all driver accidents and conducting a full inspection of the scene and the accident. Keep up to date information on driver MVR stats and medical cards. AAA Cooper Transportation Operations
2002-2010
Duties: Crossed trained in all areas of LTL processes such as operations, dispatch, OSD, customer service, and accounts payable. Ensuring that all work is performed according to approved procedures, standards and specifications. Planning and controlling all available resources to ensure freight is delivered on time and free of damages. Provide freight quotes, dispatching drivers, and inside sales calls to customers. Promote AAA services to customers. Track and expedite all shipments per customer request. Williams LLC, Nexitra One Sr. Buyer
1995-2002
Duties: Negotiate PO pricing, deliveries, and terms and conditions with domestic and international suppliers. Draft, review and resolve requisitions, return material authorizations, out of box failures, and debit memos. Aggressively seek and evaluate new sources of supply. Insure suppliers understand procurement priorities and meet delivery requirements. Distributed work load to other buyers as well as assign vendors. Coordinate the after hour on call process. Track and expedite customer orders. Create matrix for work process along with SOP. Train new hire buyers and expeditors.
Skills: ERP Systems – SAP Super User WM/IM, AS400, Siebel and Oracle. Computer programs and applications EID, Microsoft word, excel, Word perfect, Power point, Adobe, Microsoft office, and all office equipment.
Advanced Knowledge- Computer Skills, Management, Customer Service, Operations, LTL, and 3PL, International and Domestic Shipping, Warehouse Management. Kanban, FIFO, KPI, Continuous Improvement, Lean Management
Education: Associate Degree in Science and Literary Arts.
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