Project Manager Customer Service

Nick Feuerstein

**** ***** ***, *** *., Villa Park, IL 60181 630-***-**** ********************@*****.*** Objective

Looking for a dynamic company thatwill expand my skills andoffer comprehensive training in my field.

Education

WTR IICRC

Earned IICRCCertification designationWTR

High school Diploma Willow Brook High School 2001

General Studies

Skills &Abilities

Xactimate

Three years of Xactimatewriting experience.

Experience in sketching residential andcommercial buildings.

Experience in writingboth mitigationand structure repair estimates. Sales

Chargedwith on-site sales for mitigation services and reconstruction services. I have a high closing ratio with my previous positions.

Communication

I deliver excellent customer service andcustomer communication skills. I pride myself on how well I communicate with everyone involved with a claim from the beginning to the end of the process.

Leadership

I enjoyed rapid advancement in my previouswork experience. I was recognized as a leader very quickly andwas given leadership roles in my previouswork experience. Experience

Project Manager / Estimator Atlas Restoration, LLC February 2015 present

Jobduties as a project manager at Atlas Restoration, LLC include but are not limited to:Write estimates for current mitigation projects including reconstruction, managewaterproofing division.Write daily reports for progress report of each job ran to accomplishdaily tasks.

Check in with field staff and be sure projects are on schedule andon budget.

Ensure complete customer satisfaction. Final walk throughand collection of payments.

Assist in billing the job out to the insurance company. Working together with the accounting team to be sure the estimates were written correctly with minimal corrections.

I was charged with the sales of the jobs I managed. I would be responsible to get the job signed andmake sure the customer expectations were set properly. Project Manager ChicagoWater and fire August 2014 November 2014

Jobduties as a project manager at ChicagoWater andFire include but are not limited to: Write estimates for current mitigation projects including reconstruction, Write daily schedule for crews to accomplishdaily tasks.

Check in with field staff and be sure projects are on schedule andon budget.

Ensure complete customer satisfaction.

Assist in billing the job out to the insurance company. Working together with the accounting team to be sure the estimates were written correctly with minimal corrections.

I was charged with the sales of the jobs I managed. I would be responsible to get the job signed andmake sure the customer expectations were set properly. Production Manager Servpro of Elk Grove Village April 2012 August 2014

Leader of daily operations

Ensure customer service and satisfaction. This was key to the success of the national programs this companywas involvedwith.

Schedulingmultiple crews ona daily basis.

Uploading Xactimate estimates to Xact-analysis and toManager Green, which is a Servpro specific program.

Crew Chief ServiceMaster / DSI June 2005 July 2011

Began on the large loss division.

Honed skills when dealing with customers that havesuffered a catastrophic loss to their home or business.

Schedulingmultiple crews ona daily basis.

Learned carpentry skills while at this company.

Personal references

Jeff Van Patten 630-***-**** ( UPSDriver )

Patrick England708-288-6455 (Estimator/MoldRemediate)

RyanHolland 708-***-**** (Sales associate)

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