Customer Service Representative

Laquina Graves

**** ********** ***. ********, ** 77584 *******.*******@*****.*** 682-***-****

Work Experience

Customer Service Representative

NOVO 1

Fort Worth, TX March 2014 to April 2015

Responsibilities:

Handled large volume inbound calls assisting customers with roadside assistance needs. Contacted contracted businesses to set up services for the customer and dispatch emergency roadside assistance

Medicaid/Managed Care Coordinator

Stonegate Senior Living

Dallas, TX September 2012 to May 2013

Responsibilities:

Completion of assessments on incoming patients to determine medical necessity for therapy services, coordinated with insurance companies to obtain pre-authorization for treatment as well as length of stay, data entry of all new patient information into system

Medicaid Coordinator

Cantex Continuing Care Network

Dallas, TX October 2009 to May 2012

Responsibilities:

Completion of assessments on incoming patients to determine medical necessity for therapy services, coordinated with insurance companies to obtain pre-authorization for treatment as well as length of stay, data entry of all new patient information into system

Unit Manager

Texas Masonic Retirement Center

Arlington, TX October 2005 to May 2009

Responsibilities:

Coordinated with insurance companies to obtain pre-authorization for treatment as well as length of stay, data entry of all new patient information into system, completion of assessments to determine level of care for patients, scheduled appointments and transportation services, maintained employee schedules medical records management

Customer Service Representative

Lexington Services January 2003 to June 2004

Responsibilities:

Handled large volume of inbound calls assisting customers with completion of credit card applications, provided overview of different products and services associated with each individual credit option.

Education:

Certificate of Completion in Vocational Nursing/ Medical Office Administration

Concorde Career College Graduated 6/2005

Certificate of Completion for Administrative Assistant

Penn Foster College 2002

Psychology

Texas Christian University

Attended 08/2002-05/2004

HS Diploma

Lamar High School – Arlington, TX 1999

Skills:

Data Entry 10,000+ ksph and 10 key by touch, MS Office Suite, QuickBooks, EMR, AHT, Quick-Care, Multi-Line Phone System, Fax/Copy/Scan, Internet, Medical Terminology, Insurance coding and billing, insurance verification, medical records management

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