Technical support

Kyle Jones

***** **** **. *****, ** ***** 951-***-**** ****.*****.****@*****.***

PROFESSIONAL SUMMARY

Computer technologist enthusiast with more than a decade of IT experience. Recognized for technical troubleshooting skills used to rapidly resolve challenging technical issues. Quick-learner of new technology able to work successfully in team and self-directed settings with a wide-range of computer systems, languages, tools and testing methodologies. IT EXPERIENCE

Notabandaid Computer Solutions, Wichita, KS Owner/IT Technician, 2010 to 2015

Build, repair, and upgrade computers

Network maintenance and design for home and office

Found software solutions for small businesses

Maintained a healthy customer relationship with a wide number of individuals and businesses Hubris Communications, Wichita, KS Technial Support, 2012 to 2015

Handled technical troubleshooting within an enterprise environment.

Engaged and tracked issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets.

Focused on strong customer service satisfaction. Other nonrelated work

2003 to 2012

WeibeTech, Wichita, KS Production Assistant, 2003 to 2003

Built external USB/Fire wire hard drives to specification

Rrepaired broken and damaged product

Worked with customers to ensure that packages were delivered on-time and correct Wichita PC, Wichita, KS

Technician, 2000 to 2003

Refurbished computers to insure proper functionality

Tested and repairs customers computers that where braught into the shop

Brokered a deal between this company and another for a large amount of computer cases Wichita Northwest HS, Wichita, KS Computer Aide, 1998 to 2000

Responsibilities included fixing computers, maintaining network, installing upgrades and troubleshooting internet connectivity issues

TECHNOLOGY SUMMARY

Languages: HTML, JavaScript, PHP/MySQL, ASP, Apache Software: Flash, Dreamweaver, Fireworks, Photoshop, FrontPage, Microsoft Office, All versions of the Windows Operating System,

EDUCATION

Butler County Community College, Butler, KS

Associates in Computer Science with emphasis in web design 2003

3.5 GPA

Work Keys Silver Certificate 2015

VOLUNTARY WORK

Participate in several community forums, message boards, and other web pages for fellow repair technicians

Contact this candidate