Lead Mechanic, Customer Service

Matthew von Birkinbine

** ******* ***** **., **** Stewart, GA 31315 775-***-**** ************@*****.***

Professional Summary

Passionate Diagnostician with over 11 years of experience in diesel, wheeled vehicle, and special purpose equipment repair, parts ordering, supervision and training of mechanic personnel, and a proven track record for doing the job right the first time, and keeping repair costs low.

Key Qualifications

Desire to succeed in fleet management

Mechanical abilities

Diagnostic abilities

Basic cutting and Welding (ARC, Oxy/Acetylene, and Plasma)

Team Player

Dedication

Exceptional Customer Service

Knowledge of Forklift Repair

9 years of Tractor-trailer experience

Desire to obtain ASE Master, EPA HVAC Recycling and Recovery, and Class “A” CDL certifications

Proficient in Microsoft Office programs including Access, Excel, PowerPoint, and Word

Accomplishments

SAFETY

12 years of safe mechanical repairs.

Awarded Drivers' Badge for driving over 10,000 accident free miles in a foreign country

Conducted Quality Assurance and Quality Control inspections to ensure the safe repairs of other team members

Enforced Safety Standards as shop safety supervisor.

MAINTENANCE

12 years of Maintenance experience in specialty equipment repairs, 9 years experience in Wheeled vehicle repairs and leadership responsibilities.

Demonstrated knowledge of troubleshooting, diagnostics, repairs, services, preventative maintenance and operation of equipment to include, Diesel-driven water and fuel pumps, Diesel-Powered generators (3KW to 60KW), diesel-electric heaters, diesel trucks, and trailers (including fuel tankers).

Basic knowledge of plasma and oxy/acetylene cutting, and Arc Welding.

Saved $2,000 in repair costs on one job by following prescribed troubleshooting, diagnostic and adjustment procedures.

Maintained fleets of up to 250 vehicles and support equipment.

OPERATION

Experienced in operation of a wide range of equipment and vehicles.

Trained up to 20 personnel in operator Preventative Maintenance procedures.

Supervised up to 10 maintenance personnel in safe shop operations including shop safety, handling of hazardous materials, troubleshooting and repair, scheduled services, and maintenance record recording and reporting.

Evaluated performance of up to 20 personnel in training and job performance environments.

Over 12 years of experience in customer service, taking care to ensure that the customer feels

his/her value in the problem solving process.

Knowledge of operation of Microsoft applications, to include Excel, Access, Word, and Powerpoint.

INVENTORY

Knowledgeable in operation of fleet management software including section/equipment organization, scheduling services, fault management (to include reporting faults, parts acquisition, and the repair thereof), Parts and inventory management, dispatching, and tracking of maintenance personnel hours and operator miles driven.

Recognized for care in inventory management of over $12 million dollars worth of sensitive and secure equipment, including accountability for all sensitive items, preventative maintenance thereof, assignment of, conducting inventories of, transport, and overseeing upgrade/retrofit, as well as turn-in with 100% accountability of all components and additional authorized items.

Managed a dormitory key control, including creation of new keys, replacement/repair of locks,

providing lockout assistance, and accountability of keys.

Experience

WHEELED VEHICLE MECHANIC UNITED STATES ARMY FEBRUARY 2006 TO PRESENT

Managed up to 20 personnel.

Responsible for over 12 million dollars worth of equipment.

Maintained vehicles, weapon systems, sensitive items, personal inventory, and physical security

HEAVY MOBILE EQUIPMENT REPAIRER MICHIGAN ARMY NATIONAL GUARD, COMBINED

SUPPORT MAINTENANCE SHOP FEBRUARY 2005 TO FEBRUARY 2006

On the job training received in repair of wheeled vehicles.

MULTIPLE MICHIGAN ARMY NATIONAL GUARD JUNE 2002 TO FEBRUARY 2006

Maintained Special Purpose Equipment such as water/fuel pumps, generators, and Water Purification Systems

Conducted installation security operations, detainment operations, and access control.

Operated vehicles ranging from 1-3/4 ton to 19.2 tons, manual, pneumatic, and automatic.

Education

WARRIOR LEADERSHIP COURSE-CERTIFICATE OF COMPLETION US ARMY

NONCOMMISSIONED OFFICER ACADEMY, FORT STEWART

Graduated with 97% average.

Rated Superior in Written and Oral Communication, Leadership Skills, and Group Work Contribution

WHEELED VEHICLE RECOVERY COURSE-CERTIFICATE OF COMPLETION REGIONAL

ORDNANCE TRAINING CENTER, FORT STEWART

Graduated with top average of 99%.

WHEELED VEHICLE MECHANIC COURSE-DIPLOMA US ARMY ORDNANCE CENTER AND

SCHOOLS, FORT JACKSON

Graduated with 97% average, earning Honor Graduate title.

QUARTERMASTER AND CHEMICAL EQUIPMENT REPAIR COURSE-DIPLOMA US ARMY

ORDNANCE CENTER AND SCHOOLS, ABERDEEN PROVING GROUNDS

Graduated above Course Standards

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