Customer Service Representative

Charlecia M. Martin

**** ****** **** #**** ******, TX 75231 T 214-***-**** E ***************@*****.***

CM

Objective

Very energetic and outgoing individual seeking entry level position in a rewarding and progressing environment where advancement and growth is encouraged. Solid team player with upbeat positive attitude. Results-driven Customer Service Representative with proven ability to establish rapport with clients.Dedicated to providing superior service and motivated to maintain customer satisfaction and contribute to company success.

Skills

* Energetic work attitude * Email

* Customer Service expert * Data Entry

* Microsoft Word * Active listening skills

* Strong organizational skills * Adaptive team player

* Telecommunication skills * Multi-tasking abilities

* Top sales performer * Sharp problem solver

Experience

Wise House Tax Service Office Assistant Customer Service

Lewisville, TX 1989-1990

●Collected customer feedback and made process changes to exceed customer satisfaction goals.

●Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.

●Built customer loyalty by placing follow-up calls for customers who reported product issues.

Jack in the Box Team Member Customer Service

Fort Worth, TX 2009-2009

●Up-sold additional menu items, beverages and desserts to increase restaurant profits.

●Took necessary steps to meet customer needs and effectively resolve food or service issues.

●Recorded customer orders and repeated them back in a clear, understandable manner.

●Packaged menu items into bags or trays and placed drink orders into carriers.

●Quickly and efficiently processed payments and made accurate change.

●Promptly reported complaints to a member of the management team.

●Communicated clearly and positively with co-workers and management

Education

Fort Worth Can Academy

Diploma 2011 High School

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