Customer Service
Resume:
JOHN MERRILL
*** **** ***** **., ******, OH ***02
513-***-**** ***************@*****.***
COMPUTER SKILLS
Software:
Reynolds & Reynolds
Internet
Word
Excel
MPI & ASRPRO
OTHER SKILLS
Provide great customer service by genuinely listening and caring about what the customer has to say; finding solutions to their concerns.
When speaking clearly, honestly and showing interest by asking questions, gives me the ability to talk with people and relate with their concerns.
Excellent attitude: I am always smiling, greet everyone with a hand shake, ask how others are doing, have a positive presence, and give a warm welcome.
Great work ethic: hard worker, perfect attendance (usually 1st to arrive and leave when job is done), being efficient, use time wisely, stay focused on goal to be met, and offer assistance to customers and co-workers.
I am a “Team player” by working well with others, being unselfish, help co-employees when they need it, if something is asked of me I find a way to accomplish the task and I job share for co-workers.
Self-Driven and motivated- do not need others’ help in order to keep a high pace of work, I push myself to the maximum performance and I encourage myself to do better.
Able to work under pressure and through stressful times because I stay calm, focused, and determined to complete task at hand.
EXPERIENCE
2011-Present
Service Advisor, Jeff Wyler Automotive Family
Contact customers about vehicle concerns, updates and repairs.
Speak to Technicians and parts Advisors about repairs for customer’s concerns.
Create and organize an estimate of repairs for customer.
Give estimated times of when repairs will be completed.
Verify work on vehicles corrected the concerns customer came in for.
Order the necessary parts to complete all repairs.
Communicate by using phone, text or email.
Chrysler Certified for 3 years
Set Records for the most amount sold in a single month and amount of hours per repair order.
2013 – Present
Grill Operator, Wendy’s
Keep food quantity higher than demand: nuggets, fries, hamburgers, bacon, chicken, chili
Reload up food on demand, empty garbage cans, clean floors, pour mixes for frosty machines
Communicate with team members
Clean hot grills, sanitize food areas, prepare foods for following day (ex. Pan bacon pans)
Move efficiently, at a very fast pace
Work in multiple positions when needed
Received recognition “Stars” for good performances and complimented multiple times
2000 – 2010
Foreman, Houck Asphalt Maintenance
Layout parking lots using blueprints
Ran line-striping machines, maintained and repaired machines.
Ordered supplies, maintained vehicles, called clients and followed schedule.
Ran Compressed 500 gallon tanks of sealer, repaired as necessary.
Operated oversized trucks with trailers
Met with clients on jobsites and advised best layouts for parking lots
Responsible for my crew (if absent, had to get someone to replace them)
On numerous occasions completed jobs earlier than expected.
Rewarded with bonuses at end of season for good performance.
Had least amount of accidents on job sites.
EDUCATION
2000-2006, 2014-Current
2001 – 2003
Working on Bachelors in Mathematics, Northern Kentucky University
Associates, University of Cincinnati (Clermont)
1993-2001
High School Diploma, New Richmond High
ACCOMPLISHMENTS
Have set records for current employer:
I.Most sales by an individual in one month
II.Highest average hours per repair order over a one month period (2 times)
Attended excellent performance banquet, seated with CEO of company, 2 years in a row.
HOBBIES & ACTIVITIES
Fishing
Working out
Play basketball
Cooking or grill out
Drawing
REFERENCES
Deb Scribner (Friend) 513-***-**** 1281 Bethel-New Richmond Rd, New Richmond, OH 45157
Kim Zitt (Aunt) 513-***-**** 4796 Summerside, Cincinnati, OH 45244
Tiffany Johnson (Cousin) 937-***-**** 9482 Sandy Run Dr., Waynesville, OH 45068
Jeremy Rice (Co-Employee) 859-***-**** 960 Ambrose Wright Rd, Falmouth, KY 41040
Deonia Patton (Co-Employee) 859-***-**** 302 Deverill St, Ludlow, KY 41016
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