Customer Service Engineering

William Gardner

*** ******* ****** *, **********, VA 24060

Home: 704-***-**** - Cell: 704-***-**** : ***********@*****.***

Profile

I am a determined young professional seeking to develop breakthrough materials technology to solve global challenges in a sustainable way.

Education and Training

Bachelor of Science : Materials Science and Engineering, Minor in Green Engineering, 2016

Virginia Tech - Blacksburg, VA, U.S

GPA: 3.0

Relevant Course Work: Physical Ceramics, Electronic Materials, Thermodynamics of Materials, Mechanics of Deformable Bodies

Distinctions

Awards:

Finalist in first-year engineering project competition for creating a solar powered water purifier.

Registered with the NC alarm licensing board.

Organizations:

Kappa Sigma: Founding Father and Rush Chair

Had to demonstrate leadership abilities in order to successfully found a new fraternity and market it to potential new members.

Professional Experience

Fabric Care R&D Intern

Summer 2015

Electrolux- Charlotte, NC

Designed and modeled new washer parts

Led and assisted cost reduction projects saving the company up to $1million

Worked with suppliers on quality issues to improve parts for manufacturing

Collaborated globally with groups within the company in Brazil, Italy, Mexico, and Sweden

Founder

3d Designs- Charlotte, NC

Founded and ran a small 3-D printing business

Designed and manufactured customizable items for customers

Refined a smoothing process for ABS polymer parts

CAD Artist

May 2013 to August 2014

Security Solutions & Management LLC - Charlotte, N C

Designed and modeled security systems for potential clients to clarify system parameters and features.

Collaborated with clients to design customized enterprise-class security solutions

Drafted site plan for $150k video surveillance system for major nuclear utility

Created 3-D site plan for a $10 million secure residential compound in Baghdad Iraq

Field Technician

Summer ’10, ’11, ‘12

Security Solutions & Management LLC - Charlotte, N C

Handled service calls from clients and upheld a high standard of customer service

Worked on site to handle client needs ranging from pulling wire, to fixing electronic equipment and trouble

shooting client workstations and servers

Assisted in the development of integrated access control and surveillance projects by installing new card readers and cameras

Skills:

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